Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Poe

Houston

Summary


Experienced hospitality leader with substantial experience in high-volume dining and large events. Skilled in giving excellent customer service, problem-solving, and ensuring seamless operations. Strong emphasis on adaptability and reliability, consistently challenging myself to improve, encourage, and overall enhance guest satisfaction. Proven ability to train and lead staff while maintaining high standards in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Lead Server/ Bartender

Chill's on the Creek
03.2024 - Current
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Head Waiter/Trainer/Bartender & Event Server

Gristmill River Restaurant
08.2024 - 02.2025
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.

Supervisor/Event Lead Server & Bartender

The Rustic Downtown Houston
01.2022 - 07.2024


  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Establishing goals and assessing growth for 100+ staff members
  • Ensuring guest satisfaction and effectively handling any unsatisfactory experiences with effective solutions
  • Memorizing 100+ menu items and ingredients to ensure guest's knowledge of consumption
  • Caring for bar customers in a personable, engaging, and efficient manner
  • Communicate effectively with teammates to ensure speed of service and accuracy
  • Handle exclusive company banquets of 2,000+ guests with utmost hospitality, care, and attention to detail
  • Trained new teammates on safety, sanitation, and customer service standards
  • Completed BOH Prep and Cook Training

Lead Server/Bartender/Host/ToGo

El Chico Cafe
02.2018 - 08.2022
  • Able to efficiently handle multiple orders, multitask, and manage time efficiently
  • Knowledgeable in food safety and sanitation standards
  • Proficient in operating POS systems and accurately entering orders

Private Music Teacher

Brazosport Independent School District
02.2019 - 03.2020
  • Developed individualized lesson plans to meet the needs of each student
  • Mentored students on proper technique and theory to help them reach their goals
  • Assisted students in preparing for auditions and performances

Education

Hospitality Management

Austin Community College
Austin, TX

Psychology -

University of Houston
Houston, Tx
05.2022

Skills

  • Time Management
  • Food Safety and Sanitation Standards
  • Organization
  • Attention to Detail
  • Teamwork and Collaboration
  • Quality control
  • Employee training and development
  • Conflict management
  • High volume dining

Timeline

Head Waiter/Trainer/Bartender & Event Server

Gristmill River Restaurant
08.2024 - 02.2025

Lead Server/ Bartender

Chill's on the Creek
03.2024 - Current

Supervisor/Event Lead Server & Bartender

The Rustic Downtown Houston
01.2022 - 07.2024

Private Music Teacher

Brazosport Independent School District
02.2019 - 03.2020

Lead Server/Bartender/Host/ToGo

El Chico Cafe
02.2018 - 08.2022

Hospitality Management

Austin Community College

Psychology -

University of Houston

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Alyssa Poe