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- Physical Fitness and Wellness
ALYSSA PORRAS
Glendale,US
Summary
Experienced in operations and customer relations, I have developed strong organizational and communication skills at Afterburn Fitness. Thrived in high-stakes environments as a Lab Technician at GoRN, demonstrating accuracy, problem-solving abilities, and leadership. Consistently exceeded employer expectations through skillful coordination and a commitment to excellence, delivering exceptional results consistently.
Overview
6
6
years of professional experience
Work History
FRONK DESK LEAD
Afterburn Fitness
01.2023 - Current
- Managed daily office operations efficiently, including managing front desk and incoming phone calls
- Maintained a professional attitude while handling multiple tasks simultaneously
- Developed excellent organizational, communication, and interpersonal skills
- Provided administrative support to the front desk staff, such as data entry and filing documents
- Handled difficult situations calmly while ensuring that all customers receive satisfactory service
- Demonstrated ability to work independently and collaboratively with team members
WEDDING COORDINATOR ASSISTANT
IDo Weddings
07.2019 - Current
- This job requires excellent customer service skills, as well as excellent problem solving skills
- A wedding coordinator assistant helps assist the Coordinator in anything and everything the day of the wedding
- Coordinated with vendors to make sure the necessary items were available on the day of the event
- Managed shifting priorities and handled time-sensitive projects with multiple deadlines
LAB TECHNICIAN
GoRN
11.2021 - 05.2022
- The Lab Technician position consists of covid testing students and staff in the Santa Ana School District
- This job required strictly following rules and guidelines as we were working closely with children during the pandemic
- Performed quality control tests to ensure accuracy of results
PHYSICAL THERAPY FRONT DESK
Rausch Physical Therapy
03.2021 - 03.2022
- Physical Therapy Front Desk position required working with insurances and billings of medical care, as well as scanning and uploading files onto a computer
- It required having great customer service skills in person and over the phone
- Managed daily operations including scheduling, staffing, budgeting, compliance with regulations, and other administrative duties
- Fostered positive relationships with patients by providing exceptional customer service while understanding their individual needs
Education
HIGH SCHOOL DIPLOMA -
Burbank High School
BACHELOR'S DEGREE - PSYCHOLOGY
California State University Dominguez Hills
Carson, CA12.2024
ASSOCIATES DEGREE - PSYCHOLOGY
Saddleback College
12.2022
Skills
- Communication Skills
- Organizational Skills
- Strong leadership
- Problem-solving skills
- Guest relations
Interests
Timeline
FRONK DESK LEAD
Afterburn Fitness
01.2023 - Current
LAB TECHNICIAN
GoRN
11.2021 - 05.2022
PHYSICAL THERAPY FRONT DESK
Rausch Physical Therapy
03.2021 - 03.2022
WEDDING COORDINATOR ASSISTANT
IDo Weddings
07.2019 - Current
BACHELOR'S DEGREE - PSYCHOLOGY
California State University Dominguez Hills
ASSOCIATES DEGREE - PSYCHOLOGY
Saddleback College
HIGH SCHOOL DIPLOMA -
Burbank High School
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