Alyssa Potok
Cuyahoga Falls,OH
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
8
8
years of professional experience
Work History
LPN
Continuing Healthcare Solutions
06.2021 - Current
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Monitored patient reactions after administering medications and IV therapies.
- Obtained patient vital signs and input/output measurements from inpatients.
- Managed over 25 patients care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Comforted and counseled patients and families throughout care process.
Server
Texas Roadhouse
01.2018 - 01.2023
- Served lunch and dinner to 50-100 customers per shift at a national chain restaurant
- Memorize over 40 menu items and rotating specials in order to give customized recommendations to guest
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
- Served bar food and alcoholic beverages including wine, craft beer, and custom cocktails to 100-200+ patrons a night.
Merchandise Leader
American Eagle Outfitters
01.2016 - 01.2021
- Executing effective Floor sets, marketing and merchandising updates; plus always ensuring that the store is always “guest ready” through effective replenishment
- Training and coaching the Floor set team, setting clear productivity goals, and ensuring all areas of the store are effectively executed to Floor set standards - from uppers and bustforms to tables and wardrobers
- Managed the daily inspection, display, and tracking of inventory which included the tracking of over 300 sku’s daily and overseeing the in- store presentation
- Oversaw the customer experience for over 600 guests weekly and ensured customer centered KPI’s were reached with 95% success
- Processed over 100 complex financial transactions daily with a 98% success rate; Directly managed over $50,000 in merchandise daily
- Managed Administrative functions for the site; Scheduled over 30 deliveries / in-store meetings weekly, responded to email and phone queries, and filed sensitive paperwork.
Education
Associate Degree in Nursing - Practical Nursing
IVStark State College
Akron, OH12.2019
Highschool Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OH05.2018
Skills
- HIPAA Protocols
- Information Compiling and Auditing
- Task Delegation
- Intravenous Medications
- Tracking Symptoms
- Strong Clinical Judgment
- Quality Assessments
- Patient and Caregiver Education
- Medication Dispensing
- Dementia Knowledge and Care
- Work Planning and Coordination
- Charting and Recording
Timeline
LPN
Continuing Healthcare Solutions
06.2021 - Current
Server
Texas Roadhouse
01.2018 - 01.2023
Merchandise Leader
American Eagle Outfitters
01.2016 - 01.2021
Associate Degree in Nursing - Practical Nursing
IVStark State College
Highschool Diploma -
Cuyahoga Falls High School