Alyssa Pearl-Ross
Portland,ME
Summary
Hardworking and passionate candidate with evidence of experience providing quality patient care and administrative services. Strong commitment to maximizing patient safety, satisfaction, and care. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Healthcare Associate
Planned Parenthood
12.2024 - Current
- Facilitated patient intake processes, ensuring accurate documentation and efficient flow of information.
- Coordinated communication between healthcare providers and patients to enhance care delivery.
- Managed electronic health records, maintaining data integrity and confidentiality standards.
- Streamlined appointment scheduling systems, reducing wait times for patients and improving service efficiency.
- Improved patient satisfaction by providing compassionate and attentive care.
- Served as an advocate for patient rights, ensuring that their concerns were heard and addressed appropriately.
- Answered patient inquiries and provided information about healthcare services.
- Scheduled patients for appointments and maintained master calendar.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
Client Specialist
Milan Laser Hair Removal
12.2023 - 11.2024
- Welcomed guests, coordinated check in
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Unpacked inventory, communicated pick up and delivery of packages, stocked supplies
- Facilitated 2 phones lines communicating with staff, clients and businesses
- Identified and resolved discrepancies and errors in customer accounts.
- Scheduled clients
- Collect payments
- Understand third-party financing
- Managed client inquiries and resolved issues promptly, enhancing customer satisfaction.
- Prioritize diversity in the workplace
Summer Camp Coach
Awesome Kids
07.2023 - 10.2024
- Developed and implemented engaging camp curricula to enhance participant learning and enjoyment.
- Welcomed Campers and Adults with a warm approach
- Facilitated Check-Ins
- Facilitated communication between parents and staff regarding camper experiences and development.
- Improved overall camp satisfaction by actively addressing concerns from both campers and their parents.
- Collected Payments
- Enhanced camper experience by developing and implementing engaging activities tailored to various age groups.
- Responds to parent concerns and queries in a timely and efficient manner
- Collaborated with fellow coaches to develop innovative programs that catered to diverse interests and skill levels among campers.
Front Desk Administrator
Spa Tech Institute
07.2022 - 07.2023
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained an organized clean work and waiting area
- Implemented improvements in office procedures, reducing turnaround time for administrative tasks.
- Unpacked and uploaded inventory, communicated pick up and delivery of packages, stocked supplies
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Acted as liaison between students and faculty, addressing inquiries to promote positive relationships within the community.
- Developed and maintained filing systems, improving access to critical documents for staff and students.
- Collect student payments and schedules
- Work closely with banks for deposits and change
- Prioritize diversity in the workplace
Theatre Intern
Children’s Museum and Theatre of Maine
02.2022 - 05.2022
- Social Media Management - Learned and created blog posts for official website, complete comfortability with Google Applications
- Surveying- created surveys for patrons and staff for past seasons, assisted with season selection
- Tech Theatre- built set pieces used in productions, painted set, operated Tech booth
Box Office Assistant
University of Southern Maine
10.2021 - 05.2022
- Greeted Patrons with a warm energy, directed them throughout the theatre
- Processed ticket sales (manually and electronically)
- Created social Media content
- Addressed strict COVID Policies
Orientation Leader
University of Southern Maine
07.2019 - 08.2021
- Fostered welcoming environment for new students, reducing anxiety and improving college adaptation.
- Facilitated orientation sessions for new students, enhancing their transition to university life.
- Trained fellow leaders on best practices for effective student engagement and support techniques.
- Developed strong connections with students through active listening and empathetic communication skills.
- Fast learning
- Served as a positive role model for incoming students, promoting a welcoming and inclusive campus environment.
- Coordinated and led group campus tours of up to 25 students and parents.
- Taught students safety practices and procedures for resolving conflicts with students and staff.
- Trained in Title 9
Barista
Aroma Joes/Dunkin Donuts
08.2015 - 05.2021
- Customer service skills
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Used POS system to accurately enter orders and process payments.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Managed daily inventory levels to ensure optimal supply of coffee and materials.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Co-Director
Center Theatre
06.2018 - 08.2018
- Worked for a local community Theatre
- Cared for children
- Provided a safe space to create art
- Provide snacks and lunch
- Managing stressful situations
Education
Bachelor of Arts - Theatre
University of Southern Maine
Gorham, ME05.2022
Skills
- Staff training and development
- Appointment scheduling efficiency
- Cash Handling
- Scheduling
- Documentation and reporting
- Relationship building
- Cleaning Experience
- Employee Orientation
- Customer Support
- Retail Sales
- Microsoft/Apple Efficient
- Shift Management
- Marketing
- Guest services
- Office experience
Groups
- Center Theatre Board of Directors
- November 2017 to June 2018
- I was wonderfully allowed the position as the senior chair in The Center Theatre board of directors group. My senior year of high school my community needed a younger, more knowledgeable of the youths ideas. I came to join the board to share some opinions about up and coming ideas for the community and theatre itself.
Timeline
Healthcare Associate
Planned Parenthood
12.2024 - Current
Client Specialist
Milan Laser Hair Removal
12.2023 - 11.2024
Summer Camp Coach
Awesome Kids
07.2023 - 10.2024
Front Desk Administrator
Spa Tech Institute
07.2022 - 07.2023
Theatre Intern
Children’s Museum and Theatre of Maine
02.2022 - 05.2022
Box Office Assistant
University of Southern Maine
10.2021 - 05.2022
Orientation Leader
University of Southern Maine
07.2019 - 08.2021
Co-Director
Center Theatre
06.2018 - 08.2018
Barista
Aroma Joes/Dunkin Donuts
08.2015 - 05.2021
Bachelor of Arts - Theatre
University of Southern Maine
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