ALYSSA PRACHNIAK
Boise,ID
Summary
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success with client satisfaction . Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
10
10
years of professional experience
Work History
Internal Events Coordinator/ Assistant FOH Manager
Lost Grove Brewing
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
- Facilitated clear communication between clients throughout the entire event planning process.
- Brainstormed and implemented creative event concepts and themes.
- Increased customer satisfaction by efficiently managing and processing bookings for various events.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
GENERAL MANAGER
RINCON RESERVATION ROAD BREWERY
03.2022 - 05.2023
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Interviewed, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Networked within the local community to build relationships with other businesses and attract new clientele.
WAITRESS
BAYSIDE LANDING
09.2018 - 02.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
OUTSIDE SALES REPRESENTATIVE
COAST BEVERAGE
12.2018 - 03.2020
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
- Collaborated with the marketing team on creating effective promotional materials for events.
BARTENDER
ROUGH DRAFT BREWING
12.2016 - 12.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and knowledge.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
BARTENDER /WAITRESS
DNB CRAFT BURGERS & FRIES
04.2015 - 11.2016
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
SABRE - CUSTOMER SERVICE, FLIGHT ATTENDANT TRAINING
JETBLUE UNIVERSITY
Daytona Beach, FL01.2010
HIGH SCHOOL DIPLOMA - Diesel Mechanics
GREATER NEW BEDFORD VOC-TECH
New Bedford, MA01.2009
Skills
- Negotiation
- Problem-solving abilities
- Multitasking
- Reliability
- Professionalism
- Time management
- Adaptability
- Vendor Relations
- Event Coordination
Accomplishments
- Development of a multi venue music festival on a small budget that hosted 18 different bands.
- Negotiated all rates of pay.
- Built the music schedule for both venues
- Got multiple quotes to find the best pricing to rent staging and sound equipment
- Coordinate band arrivals time and set up so the music could remain on schedule
References
- Nikolas Mathews, Paylocity, 619-208-6080
- Jose Rios, Rincon Reservation Road Brewery, 760-594-4611
Timeline
Internal Events Coordinator/ Assistant FOH Manager
Lost Grove Brewing
05.2023 - Current
GENERAL MANAGER
RINCON RESERVATION ROAD BREWERY
03.2022 - 05.2023
OUTSIDE SALES REPRESENTATIVE
COAST BEVERAGE
12.2018 - 03.2020
WAITRESS
BAYSIDE LANDING
09.2018 - 02.2021
BARTENDER
ROUGH DRAFT BREWING
12.2016 - 12.2018
BARTENDER /WAITRESS
DNB CRAFT BURGERS & FRIES
04.2015 - 11.2016
SABRE - CUSTOMER SERVICE, FLIGHT ATTENDANT TRAINING
JETBLUE UNIVERSITY
HIGH SCHOOL DIPLOMA - Diesel Mechanics
GREATER NEW BEDFORD VOC-TECH
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