Alyssa Price-Jackson
Bunnell,FL
Summary
Accomplished Crew Trainer with a proven track record at McDonald's and Panera Bread , enhancing team performance and customer satisfaction through expert coaching in POS systems and superior customer service. Skilled in employee training and performance evaluation, I've significantly improved service quality and efficiency. My leadership fosters a results-driven environment, ensuring both staff excellence and heightened customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Williams Sonoma Inc
05.2024 - Current
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Implemented company policies and procedures for professional, cohesive customer care.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
Crew Trainer
McDonald's
12.2022 - 05.2024
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Provided coaching and mentoring to employees.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Met customer service goals and exceeded customer expectations.
- Learned duties for various positions and provided backup at key times.
- Redeemed coupons to discount purchases.
- Processed customer orders and accurately handled payment transactions.
- Practiced proper safety and sanitation standards.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Cleaned and sanitized work areas, utensils and equipment.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Cross-trained and provided backup support for organizational leadership.
- Established and maintained quality control standards.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Crew Trainer
Panera Bread
12.2021 - 12.2022
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Proven ability to learn quickly and adapt to new situations.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to increase revenue.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Set up new sales displays each week with fresh merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Performed cash, card and check transactions to complete customer purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Quickly and accurately counted drawers at start and end of each shift.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Flagler-Palm Coast High School
Palm Coast05.2024
Skills
- Team Leadership
- POS Systems
- Team leadership and supervision
- Performance Evaluation
- Processing payments
- Coaching and Mentoring
- Employee Training
- Sales expertise
- Customer Service
- Kitchen Sanitation
- Workplace Safety
- Sanitation Procedures
- Product Upselling
- Attention to Detail
- Customer Assistance
- Cash Handling
- Scheduling
- Inbound and Outbound Calling
- Call center procedures
- Microsoft Outlook
- Typing proficiency
- Client Relations
- Call center experience
- Critical Thinking
- Refunds processing
Timeline
Customer Service Representative
Williams Sonoma Inc
05.2024 - Current
Crew Trainer
McDonald's
12.2022 - 05.2024
Crew Trainer
Panera Bread
12.2021 - 12.2022
High School Diploma -
Flagler-Palm Coast High School
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