Alyssa Price-Jackson
Port Orange,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer experience industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experienced with managing customer interactions to deliver positive experiences. Utilizes effective communication and problem-solving skills to address customer needs efficiently. Track record of fostering customer loyalty through empathy and consistent support. Professional in customer experience, skilled in enhancing client satisfaction and loyalty. Strong background in resolving issues, implementing feedback, and improving processes. Effective team collaborator, adaptable to changing needs, and driven to achieve results. Proficient in communication, problem-solving, and customer relationship management.
Professional insurance specialist with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.
Overview
3
3
years of professional experience
Work History
Customer Experience Associate
Conduent
06.2024 - Current
- Worked closely with insurance companies for claim processing purposes.
- Generated reports to track insurance verifications and claim progress.
- Contacted insurance company to verify patient coverage before visit.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Verified insurance of patients to determine eligibility.
- Answered phones, processed mail and handled insurance check process.
- Streamlined patient admissions by accurately collecting and verifying insurance information.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Checked titles, insurance coverage, and appraisals for properties.
- Researched patient benefits to assist with insurance questions.
- Improved claim processing efficiency by accurately entering data and verifying insurance information.
- Supported timely reimbursements by promptly submitting accurate claims to insurance companies.
- Educated patients on insurance and healthcare plans.
- Enhanced patient experience, guiding them through complex insurance policies and procedures.
- Verified benefits and worked with insurance companies to obtain payments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Defined problem to identify, prioritize and select alternatives.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Increased efficiency by accurately entering provider data into company systems and databases.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Facilitated smooth claim processes for clients, ensuring they received prompt and fair settlements.
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
Crew Trainer
McDonald's
12.2022 - 06.2024
- Set positive example for team members by providing high-quality, efficient service
- Maintained current knowledge of all team position requirements
- Taught new team members correct procedures for all areas of operations
- Trained other employees in customer service, food safety, and performance requirements
- Mentored junior employees to improve performance, food safety, and customer service
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources
- Provided coaching and mentoring to employees
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Met customer service goals and exceeded customer expectations
- Learned duties for various positions and provided backup at key times
- Redeemed coupons to discount purchases
- Processed customer orders and accurately handled payment
Crew Trainer
Panera Bread
05.2022 - 11.2022
- Greeted customers with smile and provided friendly service to professionally handle every need
- Proven ability to learn quickly and adapt to new situations
- Addressed customer needs and made product recommendations to increase sales
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Welcomed customers and helped determine their needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items, and join reward programs
- Answered questions about store policies and addressed customer concerns
- Upsold additional products and services to increase revenue
- Stocked, tagged and displayed merchandise as required
- Built relationships with customers to encourage repeat business
- Set up new sales displays each week with fresh merchandise
- Worked with floor team and managers to meet wide range of customer needs
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
- Performed cash, card and check transactions to complete customer purchases
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store
- Quickly and accurately counted drawers at start and end of each shift
- Cross-trained existing employees to maximize team agility and performance
Education
High School Diploma -
Flagler-Palm Coast High School
Palm Coast05.2024
Skills
- Customer service
- Claim processing
- Data entry
- Patient support
- Problem solving
- Effective communication
- Team building
- Training and mentoring
- Experience optimization
- Policy improvement
- Self motivation
- Teamwork
- Analytical thinking
- Issue and complaint resolution
- Computer skills
- Record keeping
- Customer relationship management
- Call center operations
- Teamwork skills
- Money handling
Skills
- Team Leadership
Timeline
Customer Experience Associate
Conduent
06.2024 - Current
Crew Trainer
McDonald's
12.2022 - 06.2024
Crew Trainer
Panera Bread
05.2022 - 11.2022
High School Diploma -
Flagler-Palm Coast High School
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