Alyssa Provitt

• Designed and implemented scalable workflows in Zendesk/Gorgias, automating scheduling and labor allocation; reduced resolution time by 30%.
• Partnered with Product, Data, and Engineering to align system architecture with business requirements, improving adoption by 20%.
• Built dashboards in Salesforce/HubSpot/Looker for visibility into utilization, adoption, and performance.
• Diagnosed operational bottlenecks and led pilots that reduced onboarding time by 25%.
• Coordinated cross-functional teams and BPO partners to standardize SOPs and ensure scalability.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Reviewed company's strategic plans and developed departmental goals and standards to support vision.
• Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.

• Led operational strategy for SaaS adoption and retention, improving enterprise retention by 20% YoY.
• Implemented Salesforce CRM, improving forecasting accuracy by 30% and providing insight into adoption and usage trends.
• Partnered with Finance, Product, and Operations to align infrastructure and reporting systems with growth goals.
• Managed vendors and contractors to ensure scalability and operational excellence.
• Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
• Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments.
• Heightened product awareness levels and drove profit margins 25% through negotiations with practice owners, regional managers and other dental professionals.