ALYSSA PUELLO
Houston
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
4
4
years of professional experience
Work History
Bartender
Toca Madera
08.2024 - Current
- Deliver outstanding service in a high-energy, upscale environment
- Craft signature cocktails and expertly mix drinks per guest preferences
- Efficiently manage POS transactions, ensuring accurate end-of-shift reports
Bartender
Verde Garden
06.2023 - 11.2023
- Operated POS system for seamless transactions and cash handling
- Recommended food and drink pairings based on guest preferences
- Ensured bar stock levels were maintained to keep service running smoothly
Bartender
Formosa Cafe
08.2022 - 04.2023
- Created craft cocktails and provided personalized drink recommendations
- Maintained an organized bar station, ensuring efficient workflow
- Proactively engaged guests to enhance their experience and drive repeat business
Team Lead
Hot N Juicy Crawfish
06.2021 - 09.2022
- Led and trained waitstaff to ensure top-tier guest service
- Handled customer concerns professionally, ensuring satisfaction
- Coordinated dining room operations for smooth and efficient service
Education
Associate's Degree - Criminal Justice
Bakersfield College
Bakersfield, CA05.2020
Skills
- Mixology & Craft Cocktails
- High-Volume Service
- Upselling & Suggestive Selling
- POS & Cash Handling
- Bar Operations & Inventory Management
- Team Leadership & Training
- Conflict Resolution
Additional Information
4+ years in the bar industry, 2 years specializing in craft mixology, 8 years in hospitality and service industry, Created innovative cocktail recipes that boosted sales and customer engagement
Timeline
Bartender
Toca Madera
08.2024 - Current
Bartender
Verde Garden
06.2023 - 11.2023
Bartender
Formosa Cafe
08.2022 - 04.2023
Team Lead
Hot N Juicy Crawfish
06.2021 - 09.2022
Associate's Degree - Criminal Justice
Bakersfield College
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