Alyssa Puente
Lakewood,California
Summary
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Overview
7
7
years of professional experience
Work History
Restaurant Employee
MOD Pizza
02.2021 - Current
- Help customers and insure guest satisfaction
- Worked well with team to execute store goals
- Able to thrive in a stresful environment
- Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
- Improved restaurant efficiency by maintaining clean and organized workstations throughout shifts.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
Hostess
Claim Jumper
08.2018 - 07.2020
- Able to answer phone calls and answer the customers questions with professionalism
- Works very well at multi-tasking
- Good at communication skills with both customers and coworkers
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Insurance Receptionist
State Farm Insurance
12.2017 - 06.2018
- Provided customer service by taking payments over the phone
- Answered any questions that the customer had
- Once payment was processed, they were copied and filed
- Was solely responsible for the organization and accuracy of payment
- Was available for any in office concerns the customers have had about their payments
- Kept the front desk area clean and organized, creating an inviting atmosphere for clients visiting the office.
Education
associates - Sports Management
Golden West College
Huntington Beach, CA12.2024
Skills
- Able to lift 50 pounds
- Microsoft Word
- Microsoft Office
- Google Docs
- File organization
- Strong problem solver
Timeline
Restaurant Employee
MOD Pizza
02.2021 - Current
Hostess
Claim Jumper
08.2018 - 07.2020
Insurance Receptionist
State Farm Insurance
12.2017 - 06.2018
associates - Sports Management
Golden West College