Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Alyssa Putman

Albuquerque,NM

Summary

Accomplished professional with a strong background in diverse industries including hospitality management, healthcare representation, and automotive services. A proven track record as a General Manager, Bartender, Healthcare Representative, and Car Wash Manager, blending operational expertise with customer service excellence. Demonstrated ability to lead teams, streamline processes, and drive business growth through strategic planning and effective management. Strong interpersonal skills with a dedication to delivering exceptional service and fostering positive relationships across all levels of an organization. Known for professionalism, integrity, and a proactive approach to problem-solving. Committed to continuous learning and staying hungry for industry trends to remain competitive and drive organizational success.

Overview

11
11
years of professional experience

Work History

Server

Lily and Liams Bistro
10.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Custodian

Rio Rancho Public Schools
3 2023 - 09.2023
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.

Post Harvest Trim

Nature's Medicines
05.2022 - 03.2023
  • Cannabis bud trimmer main responsibility is trim the buds off of marijuana plants come harvest
  • Trimmers are responsible for ensuring the buds remain intact and visually appealing for when they hit the shelves in retail stores
  • I have experience in cultivation, the cure room, dry room.
  • Implemented sustainable farming practices to minimize environmental impact while maintaining high levels of production efficiency.
  • Developed comprehensive plans for each growing season, factoring in variables such as weather patterns, labor availability, and market trends.
  • Optimized irrigation systems to conserve water resources while maximizing crop growth rates throughout the season.
  • Reduced crop loss by employing effective pest management strategies and monitoring pest populations closely.
  • Increased harvest efficiency by implementing innovative crop management techniques and monitoring progress regularly.
  • Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
  • Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.

Healthcare Representative

Rio Rancho Sleep center
10.2021 - 05.2022
  • Call customers to inform them on copays and appropriate procedures to take before sleep study
  • Conducted regular audits of medical records to ensure accuracy and completeness, resulting in improved patient care.
  • Upheld strict confidentiality standards while managing sensitive patient information according to HIPAA regulations.
  • Obtained patient information to properly record and document demographics and medical histories.
  • Streamlined patient intake process, ensuring accurate documentation and timely appointment scheduling.
  • Delivered high-quality patient education materials to enhance understanding of treatment options and promote informed decisionmaking.
  • Promoted patient advocacy by actively listening to their needs and working closely with the care team for resolution.
  • Improved patient satisfaction by efficiently addressing concerns and providing exceptional customer service.
  • Analyzed patients' abilities to pay for services to determine charges on sliding scales.
  • Used medical terminology knowledge to explain procedures, policies and services to patients.
  • Followed up with doctors and nurses to obtain necessary information to complete patients' records.

Assistant Manager

Mister Car Wash
01.2020 - 12.2020
  • IOP training.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Enhanced employee performance through regular training, coaching, and feedback on best practices in the car wash industry.
  • Ensured safety procedures were followed by all employees to prevent accidents and maintain a safe working environment.
  • Oversaw regular equipment inspections, identifying necessary repairs or replacements before they impacted operations or safety risks emerged.
  • Kept customer areas clean and tidy to maintain professional, hygienic standards.
  • Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.

Server/Bartender

Lucky 66
11.2018 - 08.2020
  • Mixology behind bar.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.

Sales Ambassador

Lush Cosmetics
10.2016 - 07.2017
  • Effectively communicated complex information about products or services to diverse audiences, adapting language and presentation style as needed.
  • Strengthened brand presence in key markets through strategic planning and implementation of sales initiatives.
  • Boosted company reputation by consistently delivering exceptional results and exceeding client expectations.
  • Mentored junior sales team members, sharing best practices and helping them reach their full potential.
  • Collaborated with marketing team to create engaging promotional materials for product launches and campaigns.

General Manager

Blake's Lotaburger | Blake's Lotaburger LLC
06.2013 - 02.2017
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Completed store opening and closing procedures and balanced tills.
  • Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
  • Utilized proper food handling techniques to minimize cross-contamination risks and the potential for foodborne illnesses.
  • Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.

Education

No Degree -

Cibola High School
Albuquerque, NM
05.2001 -

Skills

Medical Office Experience

Computer Operation

Communication Skills

Safe Food Handling

Operations Management

Customer Relationship Management

Team Leadership

Motivation

Problem Resolution

Personal Information

Relocation: Anywhere

Timeline

Server

Lily and Liams Bistro
10.2023 - Current

Post Harvest Trim

Nature's Medicines
05.2022 - 03.2023

Healthcare Representative

Rio Rancho Sleep center
10.2021 - 05.2022

Assistant Manager

Mister Car Wash
01.2020 - 12.2020

Server/Bartender

Lucky 66
11.2018 - 08.2020

Sales Ambassador

Lush Cosmetics
10.2016 - 07.2017

General Manager

Blake's Lotaburger | Blake's Lotaburger LLC
06.2013 - 02.2017

No Degree -

Cibola High School
05.2001 -

Custodian

Rio Rancho Public Schools
3 2023 - 09.2023

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Alyssa Putman