Alyssa Quinones
Waxhaw,NC
Summary
Reliable Medical Support professional with a little under two years of experience in the medical environment. Expertly assist with office operations and physician support by gathering patient information, answer patient voicemails and assisting in procedures. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
7
7
years of professional experience
Work History
Patient Clinical Assistant
Performance Therapy
7215 Pineville-Matthews Rd #100, Charlotte, NC 282
- Improved patient satisfaction by providing compassionate care and timely assistance.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring smooth workflow.
Cashier and Decorator
Nothing Bundt Cakes
9704 Rea Rd Suite A, Waxhaw, NC 28173
- Operated cash register to record transactions accurately and efficiently.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Greeted customers entering store and responded promptly to customer needs.
Medical Assistant
Piedmont Plastic Surgery & Dermatology
5815 Blakeney Park Dr # 100, Charlotte, NC 28277
02.2023 - Current
- Prepared lab specimens for diagnostic evaluation.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Oriented and trained new staff on proper procedures and policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Cashier Seasonal Only
Victoria's Secret
10.2019 - 01.2020
- Worked in the fitting room and on the sales floor
Cashier
Old Navy
07.2017 - 01.2018
- I worked as a cashier, fitting room associate, and floor associate at Old Navy
Education
High school degree -
Liberty University Online Academy
03.2019
Skills
- Desire to help others
- Patience
- Friendliness
- Communication Skills
- Attention to Detail
- Fast-Learning
- Multi-Tasking
- HIPAA Compliance
- Patient support
- Direct Patient Care
- Time Management
- Problem-Solving
- Customer Service
- Honest and Dependable
- Organization
Timeline
Medical Assistant
Piedmont Plastic Surgery & Dermatology
02.2023 - Current
Cashier Seasonal Only
Victoria's Secret
10.2019 - 01.2020
Cashier
Old Navy
07.2017 - 01.2018
Patient Clinical Assistant
Performance Therapy
Cashier and Decorator
Nothing Bundt Cakes
High school degree -
Liberty University Online Academy