Alyssa Quintana
Chief Operating Officer
Norton,Kansas
Summary
Results-driven operational professional with strong history of optimizing business processes and leading diverse teams. Adept at implementing strategic improvements and fostering culture of continuous development. Known for reliability, adaptability, and keen focus on delivering tangible results through effective collaboration and leadership.
Experienced with strategic planning, operational management, and team leadership. Utilizes in-depth knowledge of business processes to drive efficiency and align organizational goals. Track record of enhancing performance through innovative solutions and fostering collaborative work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
United Northwest Federal Credit Union
09.2020 - Current
- Responsible for managing day-to-day operations, ensuring compliance, and helping achieve the Credit Union’s strategic Goals
- Assist the CEO in overseeing all financial aspects of the credit union, including accounting, budgeting, financial reporting, investment management, risk mitigation, and compliance with regulatory standards
Compliance Officer
United Northwest Federal Credit Union
09.2018 - Current
- Credit Union Compliance Expert certification
- Responsible for performing internal audits, assisting with writing policies and procedures to ensure compliance with regulatory guidelines, and consulting with the board and CEO on best business practices
Member Service Representative
United Northwest Federal Credit Union
05.2011 - 09.2018
- Assist members with financial transactions, open new accounts, process payments, troubleshoot debit, credit, and pre-paid card issues, and balance general ledgers
Education
High School Diploma -
Norton Community High School
Norton, KSNo Degree - Credit Union Compliance Expert
Credit Union National Association
Online09-2020
No Degree - Certified CU Financial Counselor
Heartland Credit Union Association
Online05-2015
Skills
- Project management
- Problem-solving
- Strategic Planning
- Analytical Skills
- Operations management
- Executive leadership
- Cross-functional teamwork
- Compliance management
- Strategic planning
- Risk management
- Process improvement
- Financial management
- Business development
Accomplishments
- Achieved asset growth of 23% in 5 years
- Maintained regulatory compliance with regulators
- Supervised team of 12 staff members.
- Collaborated with a board of directors to implement and improve policies and procedures
Certification
- CUCE
- CCUFC
- CUDE
Timeline
Chief Operating Officer
United Northwest Federal Credit Union
09.2020 - Current
Compliance Officer
United Northwest Federal Credit Union
09.2018 - Current
Member Service Representative
United Northwest Federal Credit Union
05.2011 - 09.2018
High School Diploma -
Norton Community High School
No Degree - Credit Union Compliance Expert
Credit Union National Association
No Degree - Certified CU Financial Counselor
Heartland Credit Union Association
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