Alyssa Quintana
Las Vegas,NV
Summary
Dynamic professional with a proven track record at Best Crowd Management, excelling in event coordination and customer service. Enhanced guest satisfaction by resolving complex complaints, reducing negative feedback by 30%. Skilled in communication and emergency response, consistently delivering exceptional service. Reliable and goal-oriented, adept at fostering positive relationships and ensuring seamless operations.
Overview
3
3
years of professional experience
Work History
Sales Associate
GameStop
Las Vegas, NV
11.2025 - Current
- Adapted quickly to new product launches, enhancing product knowledge for informed customer interactions.
- Assisted customers in product selection, providing knowledgeable recommendations on gaming hardware and software.
- Built relationships with customers to encourage repeat business.
- Collaborated with colleagues to execute store initiatives and improve operational workflows.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained cleanliness and organization of sales floor, contributing to positive shopping experience.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized store displays to enhance visual appeal and promote promotional items effectively.
- Supported team in achieving sales goals through proactive customer engagement strategies.
Guest Services Supervisor
Best Crowd Management
Las Vegas, NV
05.2025 - Current
- Collaborated with security personnel to ensure a safe environment during events.
- Coordinated event logistics, optimizing guest flow and safety protocols.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
- Monitored team performance to confirm customer service standards were consistently met.
- Oversaw inventory management for front desk supplies, preventing shortages.
- Resolved complex customer complaints, leading to significant reduction in negative feedback.
- Supervised guest services team, ensuring high standards of customer satisfaction.
- Trained new staff in customer service excellence, ensuring consistent guest experiences.
Security
Best Crowd Management
Las Vegas, NV
11.2024 - 03.2025
- Complied with applicable financial security policies, guidelines, and practices.
- Controlled and managed guests as they entered through designated entrance area. In which, I would walk them through metal detectors and check through guests bag thoroughly.
- Prevented potential security breaches at public events by developing comprehensive security plans in collaboration with event organizers.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Responded effectively to security incidents and provided guidance regarding security procedures.
Janitorial Worker
Royal Coach: CBT Cleaning Services
Las Vegas, NV
10.2024 - 03.2025
- Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Demonstrated adaptability and flexibility by accommodating special requests or changing priorities as needed to meet facility needs.
- Dusted surfaces, ledges, fixtures and furniture.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Fostered positive working relationships with co-workers, supervisors, and building occupants through effective communication and collaboration.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Upheld company standards for cleanliness in all areas through proactive identification and resolution of potential problem spots.
Janitorial Worker
ABM Industries
Las Vegas, NV
08.2022 - 05.2024
- Assisted in training new staff on proper cleaning techniques and equipment usage.
- Conducted regular inspections to identify areas needing attention or improvement.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Followed safety protocols and procedures to ensure a secure work environment.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Operated cleaning equipment efficiently to maintain high standards of cleanliness.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Responded promptly to requests for additional cleaning services from management or clients.
Education
High School Diploma -
Burke High School
Las Vegas, NVSkills
- Cleaning procedures
- Communication skills
- Conflict resolution
- Customer service
- Emergency response
- Event coordination
- Excellent people skills
- Exceptional customer service
- Flexible schedule
- Goal oriented
- Listening skills
- Multi-tasking strength
- Outgoing personality
- Problem-solving skills
- Product sales
- Reliable and punctual
- Sales techniques
- Store opening and closing
- Team collaboration
- Time management
Timeline
Sales Associate
GameStop
11.2025 - Current
Guest Services Supervisor
Best Crowd Management
05.2025 - Current
Security
Best Crowd Management
11.2024 - 03.2025
Janitorial Worker
Royal Coach: CBT Cleaning Services
10.2024 - 03.2025
Janitorial Worker
ABM Industries
08.2022 - 05.2024
High School Diploma -
Burke High School