Alyssa Quiroz
Zion,IL
Summary
Hello, my name is Alyssa Quiroz. I am a highly skilled and detail oriented professional with a strong background in patient care and customer service, currently hoping to leverage my abilities and my education to successfully fill roles in office, customer service, patient care and veterinary/pet care roles. I have proven ability to ensure accuracy and compliance in fast-paced healthcare environments, and am committed to delivering outstanding results and ensuring patient satisfaction. I am seeking a new challenging position in a reputable organization to utilize my skills and contribute to the success of the team.
Overview
9
9
years of professional experience
Work History
Receptionist
Lake Heart Specialists
Libertyville, Illinois
12.2023 - Current
- Managed front desk operations and greeted patients warmly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments for patients and other visitors.
- Updated and recorded patient information to maintain accounts.
- Maintained an organized filing system of confidential patient information in accordance with company policy.
- Managed all incoming and outgoing mail distribution, courier services, faxes, and photocopying documents as requested with attention to detail
- Processed payments and updated accounts to reflect balance changes.
Patient Services Specialist
RL Center for Cosmetic Surgery & Medspa
Vernon Hills, Illinois
08.2020 - 08.2023
- Assisting plastic surgeons in patient consultations, pre-operative preparations, and post-operative care.
- Providing exceptional bedside manner when addressing patient inquiries and concerns.
- Managing patient records, ensuring accuracy and confidentiality.
- Collaborating with the surgical team to ensure smooth and efficient patient flow.
- Conducting patient education sessions on post-operative care and recovery.
- Maintaining accurate and up-to-date medical records, ensuring compliance with HIPAA regulations.
- Scheduling patient appointments and coordinating with other healthcare providers for comprehensive care.
- Conducting data entry and documentation of patient information, ensuring accuracy and attention to detail.
Dispatcher
USA Taxi & Transportation
Zion, IL
07.2016 - 08.2020
- Efficiently operating and managing high volume multi-line call systems, addressing customer inquiries and resolving complaints.
- Maintaining great customer service.
- Coordinated and maintained time logs for all scheduled customers and contracted business, ensuring timely pick-ups and drop-offs.
- Documenting and organizing call logs in filing systems.
- Utilized GPS and mapping software to optimize routes and minimize travel time.
- Maintained accurate records of driver availability, vehicle maintenance, and customer feedback.
- Developed and implemented a training program for new dispatchers, resulting in improved efficiency and customer satisfaction.
Education
Certified Veterinary Assistant -
College of Lake County
Grayslake, IL 01.2019 - 05/2020
High School Diploma -
New Tech High - Zion-Benton East
ZionSkills
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proficient in medical terminology and patient care procedures
- Advanced knowledge of Microsoft Office Suite
- Knowledge of electronic medical record systems
- Excellent documentation and medical record management skills
- Strong attention to detail
- Skilled in answering phones
- Exceptional customer service and bedside manner
- Payment processing
- Compliance with HIPAA
- Team collaboration
References
Available upon request.
Timeline
Receptionist
Lake Heart Specialists
12.2023 - Current
Patient Services Specialist
RL Center for Cosmetic Surgery & Medspa
08.2020 - 08.2023
Certified Veterinary Assistant -
College of Lake County
01.2019 - 05/2020
Dispatcher
USA Taxi & Transportation
07.2016 - 08.2020
High School Diploma -
New Tech High - Zion-Benton East