Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alyssa Raby

Union,Missouri

Summary

Dynamic customer service professional with extensive experience at MTM Transportation, adept at complaint resolution and active listening. Proven track record in enhancing customer satisfaction and loyalty through empathetic support and effective communication. Skilled in data entry and proficient in Microsoft Excel, consistently delivering exceptional service in high-pressure environments.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

MTM Transportation
12.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Office Manager

Renu Pak
05.2020 - 05.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.

Medical Receptionist

Urology of Saint Louis
02.2019 - 05.2020
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.

Medical Receptionist

Elpis Pain Managment
02.2018 - 04.2019
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Education

Master of Science - Early Childhood Care And Education

Meramec Community College
St Louis, MO

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • EPIC
  • Medicare
  • Medicaid
  • Insurance
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Call center operations
  • Professional telephone demeanor
  • Microsoft outlook
  • Appointment scheduling
  • Microsoft PowerPoint
  • Live chat support

Languages

English
Full Professional

Timeline

Customer Service Representative

MTM Transportation
12.2024 - Current

Office Manager

Renu Pak
05.2020 - 05.2024

Medical Receptionist

Urology of Saint Louis
02.2019 - 05.2020

Medical Receptionist

Elpis Pain Managment
02.2018 - 04.2019

Master of Science - Early Childhood Care And Education

Meramec Community College

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