Alyssa Raduziner
Thousand Oaks
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
10
10
years of professional experience
Work History
Account Manager
NexusTek
05.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Developed and implemented strategies to increase client retention.
- Prepared and presented Quarterly Business Reviews to expose any vulnerabilities present in the client's environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Key Account Manager
Humble Specialty Products
11.2020 - 05.2022
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Consistently achieved top ranking in revenue and profit growth.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Attended trade shows across country and closed sales deals with distribution agents, creating monthly sales of over $100K.
Marketing and Business Development Specialist
CPI Solutions
10.2019 - 04.2020
- Planned marketing initiatives and leveraged referral network to promote business development
- Built and strengthened strategic relationships with vendors, advertising agencies and leading Automotive Dealership partners
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors
- Worked with marketing team to create, deploy and optimize effective campaigns for Automotive Dealership clients
- Coordinated networking events at large conventions such as the National Automotive Dealers Association to meet with C-Level staff and gain rapport with them as potential clients
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products
- Managed 25+ client calls and 50+ emails per day
Marketing and Business Development Manager
Intruvu
10.2018 - 10.2019
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Represented company and promoted system at conferences and trade association meetings
- Developed and implemented favorable payment structures balancing firm objectives against potential consultants
- Performed online Zoom training Webinars
- Collected data and performed customer needs analysis
Service Advisor
Silverstar Auto Group
05.2014 - 11.2018
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Handled customer issues with confidence, using my educational training to provide effective resolution
- Suggested add-on services that would be helpful to customers and improve bottom line
- Drove team revenue totals by bringing in an average of over $130,000 in monthly sales
- Investigated and resolved customer inquiries and complaints quickly
- Improved quality processes for increased efficiency and effectiveness
- Investigated and resolved customer complaints to foster satisfaction
- Managed and archived quality documentation and participated in internal and external quality audits
- Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating and earning top 10 in CA rank
Education
Associate of Science - Automotive Science
Ventura College
Ventura, CA06.2014
Skills
- Client communication
- Business development strategy
- MS Office proficiency
- Sale expertise
- Problem-solving skills
- Creative thinking and mindset
- Lead Generation
- New account creation
- Goals and performance
- CRM Systems
- Customer rapport
- Territory Management
Timeline
Account Manager
NexusTek
05.2022 - Current
Key Account Manager
Humble Specialty Products
11.2020 - 05.2022
Marketing and Business Development Specialist
CPI Solutions
10.2019 - 04.2020
Marketing and Business Development Manager
Intruvu
10.2018 - 10.2019
Service Advisor
Silverstar Auto Group
05.2014 - 11.2018
Associate of Science - Automotive Science
Ventura College
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