Alyssa Raines
Crandall,TX
Summary
Seasoned professional with 14 years of customer engagement and sales experience,adept in providing exceptional service and driving sales across diverse industries. Proven track record in high-volume call environments, retail management, and event coordination, consistently meeting quotas and enhancing customer satisfaction. Seeking a high Customer Service role to a leverage expertise in client relations problem- solving, and upselling techniques.
Overview
12
12
years of professional experience
Work History
Inbound Stower
Amazon Warehouse
Grapevine, TX
11.2023 - 04.2024
- Efficiently organized inventory, ensuring accurate placement of products into designated storage bins.
- Maintained consistent productivity standards by systematically stowing items, contributing to overall operational efficiency.
Point Caller
Spire Recovery Solutions
Richardson, Texas
05.2023 - 10.2023
- Conducted daily outbound calls to engage with clients, ensuring consistent communication, and maintaining a high level of professionalism.
- Achieved a required quota by successfully initiating over 335 calls per day, optimizing operational efficiency.
- Identified and connected debtors with collection agents, facilitating the debt recovery process through effective call transfers
Assistant Manager/ Keyholder
Fossil Creek Liquor
Plano, TX
01.2019 - 05.2023
- Managed inventory replenishment, and organized stock to ensure product availability and store neatness.
- Delivered quality customer service, handled transactions, and addressed returns and exchanges with a focus on customer satisfaction.
- Maintained financial security by overseeing cash management and ensuring safe deposits.
Hostess/Cashier/Customer Service Representative
Waterview Golf Club
Rowlett, TX
05.2017 - 11.2017
- Managed bar operations, including inventory logging and restocking, ensuring seamless service delivery during special events and golf tournaments.
- Provided comprehensive customer service, performed bartending duties, and supported kitchen staff with cooking tasks when necessary.
Sales Consultant/Front Desk Receptionist
Texas Family Fitness
Allen, TX
05.2015 - 04.2017
- Conducted guided tours for prospective members, effectively communicating membership benefits, and contributing to sales initiatives.
- Coordinated scheduling for facility tours and personal training sessions, optimizing member engagement and service satisfaction.
- Managed front desk operations, ensuring a seamless check-in process, and maintaining a welcoming environment for members.
Sales Representative
Caribbean Cruise Line
Fort Lauderdale, FL
09.2012 - 09.2015
- Assisted in closing sales by providing support to colleagues during challenging calls, ensuring customer satisfaction, and revenue generation.
- Increased sales opportunities by effectively upselling additional packages and services to prospective clients.
Education
High School Diploma -
Plano East Senior High
Plano, TX05-2006
Skills
- Efficient movement
- Labeling accuracy
- Loading and unloading
- Cross-training
- Reading comprehension
- Barcode scanning
- Workplace cleanliness
- Following instructions
- Stocking
- Deadline oriented
- Adaptable to change
- Stock organization
- Stock rotation
Timeline
Inbound Stower
Amazon Warehouse
11.2023 - 04.2024
Point Caller
Spire Recovery Solutions
05.2023 - 10.2023
Assistant Manager/ Keyholder
Fossil Creek Liquor
01.2019 - 05.2023
Hostess/Cashier/Customer Service Representative
Waterview Golf Club
05.2017 - 11.2017
Sales Consultant/Front Desk Receptionist
Texas Family Fitness
05.2015 - 04.2017
Sales Representative
Caribbean Cruise Line
09.2012 - 09.2015
High School Diploma -
Plano East Senior High