Alyssa Ramirez
San Antonio
Summary
Dedicated and reliable professional with 7 years of customer service experience, known for strong communication, problem-solving skills, and a customer-first mindset. Currently pursuing a Bachelor's degree, with a strong work ethic and adaptability demonstrated through diverse roles, including hands-on childcare experience as a nanny. Proven ability to handle fast-paced environments while maintaining a positive and helpful attitude.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
HEB Grocery Store
06.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns.
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty.
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service.
- Recognized as top performer within the team for consistently achieving high levels of customer satisfaction.
Family Nanny
RC Ranch
05.2024 - 08.2024
- Provided attentive care for children, creating a nurturing and engaging atmosphere to support their development and ensure their safety
- Engaged children in educational and recreational activities, promoting their physical, cognitive, and social development
- Established positive relationships with parents by maintaining open communication about daily activities, meals, and any concerns or issues that arose
- Organized play dates and outings to parks, museums, libraries, etc. to encourage social interaction and exploration
- Developed creative arts & crafts projects tailored to the child's interests
- Built trust with children by actively listening to their needs and concerns
Education
Bachelor of Arts - Public Health
The University of Texas At San Antonio
San Antonio, TX12-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
Certification
- TABC Certification
Timeline
Family Nanny
RC Ranch
05.2024 - 08.2024
Cashier
HEB Grocery Store
06.2018 - Current
Bachelor of Arts - Public Health
The University of Texas At San Antonio
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