Alyssa Ramirez-Nevarez
Daly City,CA
Summary
Dedicated professional with several years of hands- on experience, distinguished by a commitment to exceptional customer service and proficient use of interpersonal skills. I have successfully collaborated with a diverse range of professionals, clients, and staff members. Currently, I am seeking new opportunities to leverage the skills I have developed throughout my professional career.
Overview
8
8
years of professional experience
Work History
Preschool Lead Teacher
UCSF at Mission Bay Child Development Center
San Francisco, CA
09.2021 - Current
- Collaborate with children, their families, and behavioral specialists to develop and implement educational milestones for students.
- Utilize the "My Bright Day" application to accurately record students' check-ins and check-outs for their daily activities. This application also serves to document medication administration, as well as monitor intake, progress related to toileting, and sleep schedules.
- Manage the waitlist work queue, composed of students awaiting admission to the class, ensuring appropriate alignment between students and their respective needs.
- Maintain up-to-date knowledge of early childhood education best practices.
- Provide exceptional customer service to parents, to ensure open communication regarding their child's progress.
- Plan and schedule the student's physical, occupational, and behavioral therapy appointments.
- Develop schedules and instructional agendas for teaching personnel, and for special events involving students and their families.
- Oversee, evaluate, and collaborate with educators as they conduct various lessons, engage with students, and manage classroom environments to ensure adherence to their professional responsibilities and obligations.
Special Education Paraprofessional
Jefferson Elementary School District
Daly City, CA
01.2020 - 12.2022
- Assisted students by providing tailored accommodations and comprehensive educational assessments.
- Implemented behavior management strategies designed by special education staff members.
- Supported the development of social skills through modeling appropriate behavior and interactions with peers.
- Delivered individualized instruction to students requiring additional support with their learning objectives.
In-Home Nanny
Private Family Client
South San Francisco, CA
06.2018 - 09.2021
- Assisted the parent in coordinating services, completing necessary forms, and ensuring that all required documentation, including the Age & Stage questionnaires, was prepared and ready for the scheduled evaluations.
- Scheduled parent/child extracurricular activities
- Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
- Led hands-on activities consistent with the child's interests and skills.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Assisted children in eating, toileting, and resting to help develop healthy personal habits.
Customer Service Representative
Ulta Beauty Inc.
Colma
04.2019 - 01.2020
- Developed robust relationships with customers by delivering and promoting available products and services to increase customer retention, and overall sales.
- Oversaw and organized the work queue for both online and telephone orders.
- Acquired special orders through both direct, in-person interactions, and telephone communication.
- Provided customer assistance by conducting price verifications, lifting heavy items, and addressing product-related inquiries.
Preschool Intern
Skyline College
San Bruno, CA
08.2019 - 12.2019
- Observed educators teaching various lessons, interacting with students and managing classrooms to gain insight and understanding of duties and responsibilities.
- Managed student check-in and check-out during drop-off and pick-up periods.
- Assisted teachers in preparing classroom activities and materials for lessons.
- Provided supervision of children during indoor and outdoor activities.
- Encouraged social interactions between children through cooperative play activities.
Customer Service Representative
Sears
San Bruno, CA
11.2016 - 12.2017
- Provided phone assistance and maintained documentation of customer interactions and resolutions for quality assurance purposes.
- Assisted customers daily by providing exceptional customer service. Promptly scanning items, processing payments, and managing returns.
- Verified credit cards through phone communications.
- Demonstrated strong interpersonal skills, addressing inquiries, and escalating customer issues tactfully and effectively, achieving positive customer reviews and team recognition.
- Collaborated with team members to streamline processes and improve customer wait time, loss prevention, and strengthen cash handling results.
- Utilized active listening skills to understand customer needs and provide a diverse population of customers with an inclusive shopping experience.
Education
Bachelor of Arts - Child And Adolescent Development
San Francisco State University
San Francisco, CA05-2024
Associate of Science - Early Childhood Education
Skyline College
San Bruno, CA05-2021
Skills
- Resource coordination
- Schedule management
- Curriculum planning
- Administrative support
- Documentation expertise
- Understanding of medical terminology
- Special needs support
- Strong phone etiquette
- Bilingual (Spanish)
- Strong organizational skills
Timeline
Preschool Lead Teacher
UCSF at Mission Bay Child Development Center
09.2021 - Current
Special Education Paraprofessional
Jefferson Elementary School District
01.2020 - 12.2022
Preschool Intern
Skyline College
08.2019 - 12.2019
Customer Service Representative
Ulta Beauty Inc.
04.2019 - 01.2020
In-Home Nanny
Private Family Client
06.2018 - 09.2021
Customer Service Representative
Sears
11.2016 - 12.2017
Bachelor of Arts - Child And Adolescent Development
San Francisco State University
Associate of Science - Early Childhood Education
Skyline College
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