Alyssa Ramos
Westerville,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Key Holder
Go Retail Group
Sunbury, OH
10.2020 - Current
- Organized backroom storage areas to maximize efficiency of space utilization.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Assisted customers with product selection and resolving complaints.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed key holder responsibilities such as opening and closing the store
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Assisted in general housekeeping to maintain store image.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Replenished merchandise displays throughout the store as needed.
- Performed daily banking duties such as deposits
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Partnered with store leadership team to learn and understand management processes and reports.
- Counted and balanced registers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Mentored newly hired staff in upselling techniques to improve sales.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Verified accuracy of register tills at beginning and end of shift.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Buckeye Valley Local High School
Delaware, OH05-2021
Skills
- Customer Service Management
- Staff Oversight
- Cash Handling
- Employee Scheduling
- Training and Mentoring
- Bank Deposits
- Inventory Monitoring
- Loss Prevention
- Customer Service
- Team Training and Development
- Staff Training
- Daily Reporting
- Product Demonstrations
- Employee Oversight
- Personnel Scheduling
Timeline
Key Holder
Go Retail Group
10.2020 - Current
High School Diploma -
Buckeye Valley Local High School
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