Alyssa Ramos
Dover,FL
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. Seasoned customer service professional competent in organizing and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Personable and dedicated customer service representative, solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Lead Oil Technician
Take 5 Oil Change
Seffner, FL
04.2021 - Current
- Performed routine maintenance oil changes and oil filters.
- Upsold Wiper Blades, Cabin Air Filters, Engine Air Filters, Fuel System Cleaners and Coolant exchanges.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
- Delivered outstanding and knowledgeable customer service in a timely manner.
Service Advisor
Morgan Auto Group
Wesley Chapel, FL
08.2023 - 08.2024
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Greeted customers and addressed their needs in a professional manner.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Resolved customer complaints in an efficient and courteous manner.
Special Services Associate
The Home Depot Inc
Key West, FL
12.2021 - 08.2022
- Oversaw operations of special service desk and enabled quick resolution of issues.
- Evaluated company department goals and objectives with reference to sales revenue and profit targets.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Exchanged merchandise for customers and accepted returns.
- Placed special orders or called other stores to find desired items.
Shift Manager
Taco Bell
Goose Creek, SC
09.2018 - 10.2020
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Lorain High School
Lorain, OH06.2018
Skills
- Customer Service
- Attention to Detail
- Documentation Skills
- Vehicle Inspection
- Problem-Solving
- Parts Sales and Upselling
Timeline
Service Advisor
Morgan Auto Group
08.2023 - 08.2024
Special Services Associate
The Home Depot Inc
12.2021 - 08.2022
Lead Oil Technician
Take 5 Oil Change
04.2021 - Current
Shift Manager
Taco Bell
09.2018 - 10.2020
High School Diploma -
Lorain High School