Alyssa Ramos Enriquez
Bakersfield,CA
Summary
Front desk professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Icon Eye Care
Bakersfield , CA
10.2018 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Cashier / Waitress
Frosty King
Bakersfield , CA
09.2017 - 11.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Completed inventory counts and ordered merchandise.
- Greeted over Number patients per day.
- Maintained cash drawer of $Amount or more per shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Highschool Diploma -
East Bakersfield High School
Bakersfield, CA07.2013
Skills
- Greeting and Seating Clients
- Call Answering and Routing
- Computer Proficiency
- Visitor and Customer Relations
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Front Desk Operations
- Data Entry and Database Software
- Telephone Etiquette
- Room Assignments
- Guest Registration
- Posting Charges
- Telephone Reservations
- Registration Services
- Inquiry Requests
- Reminder Calls
- Office Supplies and Inventory
- Call Transfers
- Patient Records Gathering
- Meeting Support
- Maintaining Guest Records
- Front Desk Reservations
- Records Pulling
- Information Assurance
- Welcoming Guests
- ID Verification
- Making Appointments
- Computerized Maintenance Management Systems
Timeline
Front Desk Receptionist
Icon Eye Care
10.2018 - 04.2022
Cashier / Waitress
Frosty King
09.2017 - 11.2018
Highschool Diploma -
East Bakersfield High School
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