Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Ratliff

AMARILLO,TX

Summary

Proven problem-solver and adept in time management, I excelled at ACFCU by streamlining ATM operations and enhancing customer satisfaction. My flexible approach and attention to detail led to significant improvements in efficiency and service quality. Skilled in multitasking, I successfully balanced teaching responsibilities with administrative tasks, achieving notable advancements in both educational and financial sectors. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

ATM Officer

ACFCU
02.2024 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.
  • Identified opportunities for improvements in efficiency or performance related to ATM operations, making recommendations accordingly.
  • Provided support to bank branches, troubleshooting ATM errors and facilitating resolutions.
  • Assisted customers with transaction issues, providing timely and effective resolutions.
  • Streamlined cash management processes through diligent tracking and reporting of ATM balances.
  • Supported a safe working environment by adhering to safety protocols during all aspects of ATM maintenance and servicing tasks.

Teller

ACFCU
11.2022 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Received loan and utility payments, sending funds to correct destinations.
  • Educated customers on online banking and mobile banking applications.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Assisted customers with banking needs and inquiries.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.

Preschool Teacher

Storyland Preschool
05.2020 - 10.2022
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.

Art Teacher's Assistant

Amarillo Museum of Art
08.2019 - 05.2020
  • Distributed art supplies, wiped up spilled paint and collected finished work at end of class.
  • Demonstrated painting techniques to help students better understand lessons.
  • Distributed paper, drawing pencils, paints and other items to students in preparation for class lesson.
  • Managed art room supplies, equipment and resources to maintain consistent supply for projects.
  • Inspired students and assisted in developing creativity and self-expression through various art forms and media.
  • Taught classes on painting, collage, and color theory.

Cashier

Card and Party Factory
03.2018 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

BBA - Finance

West Texas A&M University
Canyon, TX
12.2024

Associate of Science - Business

Amarillo College
Amarillo, TX
12.2022

Skills

    Problem-Solving

    Time Management

    Flexible and Adaptable

    Organization and Time Management

    Attention to Detail

    Multitasking

Timeline

ATM Officer

ACFCU
02.2024 - Current

Teller

ACFCU
11.2022 - Current

Preschool Teacher

Storyland Preschool
05.2020 - 10.2022

Art Teacher's Assistant

Amarillo Museum of Art
08.2019 - 05.2020

Cashier

Card and Party Factory
03.2018 - 04.2019

BBA - Finance

West Texas A&M University

Associate of Science - Business

Amarillo College

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