Alyssa Reaties

Provided guests with engaging historical insights.

Resolve issues to enhance customer satisfaction.

Processed guest orders and ensured timely food delivery.

Performed regular cleaning duties at designated stations.

Ensured seamless operation of banquet services.

Increased sales of food and beverages.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Managed catering orders independently.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
• Led morning team effectively.

• Welcomed guests and provided service.
• Executed silver rolling tasks to meet production standards.
• Processed customer payments accurately.
• Maintained cleanliness of dishware.
• Delivered meals to customers.