Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Reed

Elizabeth City,NC

Summary

Experienced medical receptionist with a strong background in high-volume office settings, ensuring efficient operations through meticulous clerical support. Proficient in medical terminology and skilled in maintaining a professional phone demeanor, enhancing patient interactions. Committed to teamwork and collaboration, contributing to a positive environment for both patients and staff.

Overview

5
5
years of professional experience

Work History

Patient Care Advocate

Bayview Physicians
Virginia Beach, VA
01.2024 - Current
  • Handled incoming calls, addressing inquiries from patients and healthcare facilities.
  • Assisted patients with check-in, ensuring accurate updates to information in computer system.
  • Processed referrals for specialist care as requested by physicians or patients.
  • Scheduled patient appointments, confirming accuracy of times with providers.
  • Managed patient payments, including scanning identification and insurance cards.
  • Entered insurance details, demographics, and health history into patient database.
  • Communicated effectively with physicians, nursing staff, technicians, and medical assistants to coordinate care.
  • Adhered to HIPAA regulations, safeguarding patient confidentiality throughout all interactions.

Recruiter/Administrative Assistant

Nationwide Skilled Trades
Virginia Beach, VA
08.2022 - 01.2024
  • Provided comprehensive administrative support to executive team, including meeting scheduling and calendar management.
  • Organized and maintained accurate filing systems for physical and electronic documents, ensuring confidentiality.
  • Managed incoming calls, delivering information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by monitoring stock levels and placing timely orders.
  • Scheduled and conducted interviews with potential candidates for open positions.
  • Developed recruitment materials, including job descriptions, postings, and advertisements.
  • Sourced and screened candidates for open positions while maintaining a candidate database for future needs.
  • Coordinated onboarding activities, including orientation sessions and background checks.

Medical Receptionist

Atlantic Vein & Vascular Associates
Virginia Beach, VA
08.2021 - 07.2022
  • Checked in patients and updated information in computer system upon arrival.
  • Maintained accurate electronic files by assisting with medical record filing.
  • Collected required co-payments and verified insurance coverage for appointments.
  • Scheduled appointments while ensuring accuracy of times with providers.
  • Prepared new patient charts, confirming all forms were completed correctly.
  • Answered calls, addressing inquiries from patients and other medical facilities.
  • Assisted clinical staff during patient visits by rooming patients and taking vital signs.
  • Oversaw office phone lines, managing voicemails and returning calls promptly.

Tutor

Private Party
Chesapeake, VA
08.2020 - 08.2021
  • Prepared and administered tests to assess student understanding of course material.
  • Conducted individual tutoring sessions with students to help them improve their academic performance.
  • Maintained accurate records of student attendance and progress.
  • Developed lesson plans tailored to the needs of each student.
  • Provided personalized guidance and support for students during tutoring hours.
  • Created a positive learning environment by encouraging open communication between tutor, teacher, and student's family members.
  • Helped students review and understand previous lessons to make connection with new lesson.
  • Assisted students in finding useful study methods to enhance academic performance.

Front Desk Receptionist

Carters Country Corner
Chesapeake, VA
03.2020 - 08.2020
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.

Education

High School Diploma -

Indian River High School
Chesapeake, VA
06.2020

Associate of Science - Nursing Science

Tidewater Community College
Chesapeake, VA

Skills

  • HIPAA Compliance
  • Patient advocacy
  • Referral processing
  • Payment Collection
  • Patient Relations
  • Telephone Etiquette
  • Medical Terminology
  • Records Management
  • Insurance Verification
  • Appointment Scheduling
  • Front Desk Operations
  • Reception Oversight
  • Data Entry

Timeline

Patient Care Advocate

Bayview Physicians
01.2024 - Current

Recruiter/Administrative Assistant

Nationwide Skilled Trades
08.2022 - 01.2024

Medical Receptionist

Atlantic Vein & Vascular Associates
08.2021 - 07.2022

Tutor

Private Party
08.2020 - 08.2021

Front Desk Receptionist

Carters Country Corner
03.2020 - 08.2020

High School Diploma -

Indian River High School

Associate of Science - Nursing Science

Tidewater Community College

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