ALYSSA RENTERIA
Gainesville,Ga
Summary
Professional with strong experience in front office management, prepared to lead front desk operations. Skilled in team collaboration, conflict resolution, and providing exceptional customer service. Highly adaptable, reliable, and results-driven with expertise in scheduling, administrative tasks, and multitasking in dynamic environments. Known for professionalism, strong communication skills, and keen ability to integrate seamlessly within team while maintaining high standards.
Overview
20
20
years of professional experience
Work History
Front Desk Lead
Georgia Smile Team
Gainesville, Ga
12.2016 - Current
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
- Streamlined communication between the front desk team and other hotel departments by implementing new procedures for relaying pertinent information in a timely manner.
- Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.
- Fostered a positive work environment by recognizing exemplary performance among front desk team members and addressing any issues promptly.
- Maintained accurate records of all transactions and facilitated prompt billing resolution when needed, ensuring financial accuracy and guest satisfaction.
- Handled escalated customer concerns professionally, working towards satisfactory resolutions that maintained brand reputation.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
Certified Dental Assistant
Gary P Merritt DMD
Gainesville, Ga
05.2005 - 10.2016
- Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
- Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
- Promoted a positive environment for patients and staff through effective communication and teamwork.
- Increased patient retention by developing strong relationships and providing personalized care.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Explained treatment procedures and instructed patients on home care guidelines.
- Supported dentists in diagnosing oral health issues by taking diagnostic x-rays as needed.
- Educated patients on proper oral hygiene practices to maintain good oral health between visits.
- Expedited insurance claim processing by accurately completing required documentation in a timely manner.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
High School Diploma -
East Hall
Gainesville, Ga05-2005
Skills
- Exceptional communication
- Guest Relations
- Initiative-taking
- Billing management
- Staff Scheduling
- Scheduling expertise
- Strong leadership
- Customer Service
- Problem-solving skills
- Time Management
- Credit and cash payments
- Cash Handling
- Training and mentoring
- Microsoft Office
- Administrative Skills
- Front Desk Management
- Documentation
- File Management
- Clerical duties
- Record preparation
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Multitasking
- Multitasking Abilities
- Insurance claims processing
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Billing Processing
- Documentation and Recordkeeping
- Team building
- Professional and mature
- Task Prioritization
- Professionalism
References
- Rebecca Foster, Gary P Merritt DMD, 678-316-0430
- Pam N. Morgan, Gary P Merritt DMD, 706-499-9119
- Kimberly Brannon, Gary P Merritt DMD, 770-287-4897
- Dr John Tran DMD, Enota Family Dentistry, 678-897-9598
- Dr Bryant Choe DMD, Georgia Smile Team, 678-978-5915
Languages
English
Full Professional
Timeline
Front Desk Lead
Georgia Smile Team
12.2016 - Current
Certified Dental Assistant
Gary P Merritt DMD
05.2005 - 10.2016
High School Diploma -
East Hall
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