Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Rhoads

Lawton,OK

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging banker and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Universal Banker

BancFirst
10.2020 - Current
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Streamlined account opening processes for increased efficiency in new customer onboarding.
  • Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
  • Conducted thorough customer assessments to identify opportunities for upselling or targeting specific financial goals.
  • Collaborated with team members to achieve branch performance metrics, fostering positive work environment.
  • Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
  • Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.
  • Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
  • Delivered comprehensive financial guidance through regular consultations with clients, cultivating trust and loyalty over time.
  • Optimized workflow processes within the branch by implementing best practices in organization and time management techniques.
  • Contributed to high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Ensured consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Improved branch efficiency by streamlining operations and implementing new processes.
  • Increased overall sales, implementing targeted marketing strategies and promotional campaigns.
  • Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
  • Supervised team of employees, fostering positive work environment and emphasizing professional growth.
  • Coordinated special events at the branch location which resulted in increased foot traffic.
  • Monitored financial transactions to detect any suspicious activity or potential fraud.
  • Assessed employee performance and developed improvement plans.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Mentored junior bankers, fostering supportive work environment that contributed to professional growth.
  • Streamlined daily operations for improved efficiency and productivity within our team.
  • Increased client satisfaction by providing exceptional customer service and addressing banking needs promptly.
  • Enhanced employee productivity with thorough training in banking regulations, products, and services.
  • Increased sales of financial products by conducting regular staff coaching sessions on cross-selling techniques.
  • Supported development of junior staff members by providing ongoing feedback, guidance, and mentorship.
  • Trained employees to standards by conducting coaching sessions and evaluating comprehension.
  • Oversaw and maintained smooth communication between office and client.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.

Security Deputy

BancFirst
09.2022 - Current
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
  • Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
  • Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Recorded incident reports with detailed accounts of occurrences.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
  • Collaborated with management to develop security policies and procedures.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.

Sales Mentor

BancFirst
03.2022 - Current
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Managed recruitment, training and development for highly effective sales team.
  • Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
  • Designed and implemented sales training program and documentation.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Stayed current on company offerings and industry trends.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Increased sales productivity by implementing effective training programs and coaching techniques.
  • Streamlined sales processes and improved team efficiency, resulting in increased revenue generation.
  • Identified growth opportunities and mentored sales staff to maximize their potential in various markets.
  • Collaborated with cross-functional teams to enhance overall company performance and reach sales targets.
  • Conducted regular performance reviews for individual team members, providing constructive feedback for continuous improvement.
  • Established clear goals for each team member, fostering accountability and motivation towards achieving success.
  • Recognized top performers by implementing a reward system that celebrated achievements while motivating others to strive for excellence.
  • Built a culture of continuous learning within the team by encouraging professional development opportunities, resulting in increased expertise among staff members.
  • Trained new employees on customer service, money handling and organizing strategies.

Head Teller

BancFirst
10.2018 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Identified potential needs through observation, questioning and listening.
  • Introduced customers to other bank team members to help meet financial needs.
  • Provided customers with appropriate literature on banking products and services.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.

Education

High School Diploma -

Macarthur High School
Lawton, OK
08.2017

Skills

  • Customer Retention
  • Customer Service and Assistance
  • Creative Solution Development
  • Customer Satisfaction
  • Critical Thinking
  • Trainer Mentoring
  • Sales Goals
  • Sales Leadership
  • Employee Development
  • Coaching and Mentoring
  • Sales professional
  • Strong team-builder
  • Security and Safety Protocols
  • Staff Training
  • Product Knowledge

Timeline

Security Deputy

BancFirst
09.2022 - Current

Sales Mentor

BancFirst
03.2022 - Current

Universal Banker

BancFirst
10.2020 - Current

Head Teller

BancFirst
10.2018 - Current

High School Diploma -

Macarthur High School

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Alyssa Rhoads