Alyssa Rice
Telpa,Texas
Summary
To represent a company that is eager to utilize my organizational skills, enthusiasm, communication skills, and customer service expertise with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Proven ability to bloom wherever planted.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Construction Admin
Patton Air Conditioning
09.2020 - Current
- Conducted research and gathered information in support of construction supervisor's decision-making responsibilities.
- Prepared and maintained departmental and construction contracts and invoices and submitted for payment.
- Coordinated daily mail and expedited overnight services, courier services and inter-office communications for construction site personnel.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed and organized information to assist in preparing speeches and presentations.
Assistant Manager
Trinity Property Consultants
08.2019 - 04.2020
- I started as a leasing agent in July of 2019, I was quickly promoted to leasing manager in November of 2019
- As a leasing manager it was my responsibility to coordinate with vacating resident, maintenance staff and all vendors in order to get the apartments turned and ready for the next resident
- I was in charge of all vendor and maintenance contact and scheduling by keeping a very thorough excel spread sheet and updating it hourly
- In February of 2020 I gained another promotion to the Assistant Property Manager
- As the APM I continue to hold all the responsibilities of a leasing agent while also sending leasing, First Amendments and Lease Addendum, I accept and process rent payments, submit resident account corrections, view ledgers and constantly audit files.
Leasing Agent
Cascades Apartments
07.2018 - 07.2019
- As a leasing agent I am the first point of contact for a future resident
- I get to know the prospect and ask questions to learn who they are and what they are looking for in the perfect new home
- Once I have gathered all their information I present them with the perfect apartment and why I think it will best suit their needs
- I then walk them through the application process, and stand by their side up to their move in day
- I prep their new home and ensure that it is move-in ready! I continue to have a professional relationship to build trust and great customer service
- I take pride in helping people find their next home, because the perfect fit is important.
- Rehired: May 2020- August 2020
- Rehired: January 2023- May 2023 as part time fill in while they searched for a new leasing agent.
Barista/Office Assistant
Dutch Bros.
09.2014 - 07.2018
- Greet and hold conversations with all customers
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Perform tasks in a timely manner
- Work fast under high stress
- Handle money and count back change
- Keeps work space clean and organized
- Works well with others
- Handles all office duties
- Listen, respond and resolve all customer complaints.
Water Polo Coach
Clovis/Fresno Unified School District
10.2014 - 11.2016
- Punctuality
- Working with large groups
- Established clear benchmarks for performance and monitored individual and team progress
- Teaching teamwork and work ethic
- Increased player strength, agility and game skills through successful practices
- Problem-solving
- Maintaining professionalism
- Working with children of all ages.
Education
High School Diploma -
Clovis North High School
Fresno, Ca06.2013
Skills
- Excellent Customer Relations
- Leadership experience
- Project Management
- Telephone and email etiquette
- Organized and Detail-Oriented
- Issue resolution
- Communication abilities
- Operations management
- Developing agendas
- Sales proficiency
- Time management
- Team building
- Data Entry
- Customer retention
- Work Planning and Prioritization
Activities
I volunteer for the Wounded Warrior Project in Fresno, where I help organize and run events to raise money and spread awareness about the organization and its goals.
References
John Foster, Director of Operations at Patton, (559) 348-7433
Neal Merry, Comcast Director 1, Enterprise Direct Sales, (510) 896-5905
Missi Burt, Regional Manager for Demmon Partners, (559) 434-9116
Shelly Dunn, VP Duncan Ceramics, (559) 430-9469
Certification
- OSHA 30 Certified
- Adult First Aid/CPR/AED
- Forklift Certified
Timeline
Construction Admin
Patton Air Conditioning
09.2020 - Current
Assistant Manager
Trinity Property Consultants
08.2019 - 04.2020
Leasing Agent
Cascades Apartments
07.2018 - 07.2019
Water Polo Coach
Clovis/Fresno Unified School District
10.2014 - 11.2016
Barista/Office Assistant
Dutch Bros.
09.2014 - 07.2018
High School Diploma -
Clovis North High School
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