Alyssa Rice
Marysville
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. I am always wanting to learn new skills and help others. I'm known for reliability and maintaining high standards in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Fast Food Worker
McDonald's
Smokey Point, WA
10.2012 - 05.2014
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Operated cash register efficiently, handling transactions accurately and maintaining cash drawer integrity.
- Prepared food items according to safety standards and company recipes, ensuring quality and consistency.
- Collaborated with team members to achieve smooth workflow during peak hours, enhancing operational efficiency.
Barista
Espresso Connection
05.2015 - Current
- Crafted high-quality espresso beverages, ensuring consistency and flavor excellence.
- Managed daily inventory, maintaining stock levels of coffee beans and supplies.
- Provided exceptional customer service, enhancing overall guest experience through personalized interactions.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Trained new team members on beverage preparation techniques and customer service standards.
- Collaborated with team to optimize workflow during peak hours, improving service speed.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Receptionist
The Everett Clinic
Everett, WA
05.2019 - 01.2024
- Managed incoming calls and directed them to appropriate departments efficiently.
- Scheduled patient appointments, ensuring optimal calendar management for providers.
- Provided front desk support by greeting patients and verifying insurance information.
- Maintained organized patient records and updated information in electronic health systems.
- Coordinated communication between patients and healthcare staff, enhancing service delivery.
- Assisted in resolving patient inquiries, demonstrating strong problem-solving skills.
- Trained new staff on reception protocols and office procedures, fostering teamwork.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new patients and securing paperwork completion.
Education
High School Diploma -
Marysville Pilchuck High School
Marysville, WA06-2017
Associate of Science - Health Sciences
Rasmussen University
Bloomington, MN01-2022
Bachelor of Science - Human Services
Rasmussen University
Bloomington, MN03-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Timeline
Receptionist
The Everett Clinic
05.2019 - 01.2024
Barista
Espresso Connection
05.2015 - Current
Fast Food Worker
McDonald's
10.2012 - 05.2014
High School Diploma -
Marysville Pilchuck High School
Associate of Science - Health Sciences
Rasmussen University
Bachelor of Science - Human Services
Rasmussen University