Alyssa Riley-Perez
Moreno Valley,California
Summary
Motivated professional with experience in customer service and hospitality. Adept at dealing with customer inquiries, resolving problems, and managing reservations and payments. Possesses excellent communication and organizational skills, committed to providing exceptional customer service.
Overview
5
5
years of professional experience
Work History
Hotel Receptionist Supervisor
Residence Inn
Riverside/Moreno Valley
12.2022 - Current
- Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings.
- Monitored front desk staff to ensure they met customer service standards.
- Performed administrative duties as required such as filing paperwork or updating records.
- Managed inventory of supplies used at the front desk.
- Developed and implemented strategies to improve customer satisfaction.
- Answered telephone inquiries from customers in a timely manner.
- Trained new hires on procedures, policies, and customer service expectations.
- Handled cash transactions accurately while adhering to established policies and procedures.
- Resolved guest complaints in a professional manner.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Responded to inquiries and room requests made online, by phone, and via email.
- Coached staff on strategies to enhance performance and improve customer relations.
Nike
DHL Supply Chain
Ontario
01.2022 - 09.2022
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Loaded, unloaded, and moved material to and from storage and production areas
- Checked packages and merchandise for damage and notified vendors
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval
- Wrapped pallets in shrink wrap prior to loading
Customer Service Associate
Target
Eastvale
06.2020 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Resolved concerns with products or services to help with retention and drive sales
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Suggested product solutions based on individual customer needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
Education
Associate of Applied Science - Business Administration
Chaffey College
Rancho Cucamonga, CA01-2026
Skills
- Flexible and adaptable
- Conflict Resolution
- Customer Service
- Active Listening
- Decision Making
- Leadership
- Organization and Time Management
- Customer Transactions
- Guest relations
- Task prioritization
- Organizational skills
References
Swami Eichner: General Manager-(951)455-3642
Dominique Freeman: Sales Mangaer-(951)455-3642
Jasmine: Assistant General Manager- (951)455-3644
Angelica G.: Assistant General Manager- (951)455-3642
Timeline
Hotel Receptionist Supervisor
Residence Inn
12.2022 - Current
Nike
DHL Supply Chain
01.2022 - 09.2022
Customer Service Associate
Target
06.2020 - 12.2021
Associate of Applied Science - Business Administration
Chaffey College
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