Alyssa riordan
Buffalo
Summary
Proven track record in enhancing customer satisfaction and streamlining quality assurance processes at FedEx, showcasing strong multitasking abilities and a keen eye for detail. Excelled in sales and customer service at Delta Sonic, demonstrating exceptional communication skills and a fast-learning aptitude. Adept at balancing hard skills like quality compliance with the soft skill of effectively managing high-pressure situations.
Overview
5
5
years of professional experience
Work History
Quality Assurance
FedEx
07.2024 - Current
- Assist in investigation and resolve product specification related problems.
- Make phone calls to customers for address resolutions, appointments or any other concerns.
- Assist the Quality Assurance Manager with tracking and quality metrics to determine if corrective actions need to be implemented.
- Began as a part time package handler, after two months moved up to full time quality assurance.
Car Wash Sales Advisor
Delta Sonic Car Wash Systems
11.2021 - 09.2024
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Restaurant Hostess
Apollo's Family Restaurant
08.2020 - 11.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
Leonardo DaVinci High School
Buffalo, NY06-2022
Skills
- Quality assurance evaluation
- Sales experience
- Strong multitasking
- Quality assurance compliance
- Able to lift over 50 Lbs
- Hard worker
- Fast Learner
- Good with hands on work
- Willing to learn new things
Timeline
Quality Assurance
FedEx
07.2024 - Current
Car Wash Sales Advisor
Delta Sonic Car Wash Systems
11.2021 - 09.2024
Restaurant Hostess
Apollo's Family Restaurant
08.2020 - 11.2021
High School Diploma -
Leonardo DaVinci High School