Alyssa Rios
Garland,TX
Summary
Dynamic and results-driven professional with great experience in call center operations. Proven track record in enhancing customer satisfaction through effective communication and problem-solving skills. Very experienced at managing high call volumes while maintaining a calm demeanor, ensuring positive outcomes for clients and fostering strong relationships.
Overview
3
3
years of professional experience
Work History
Call Center Agent
All My Sons Moving & Storage of El Paso
02.2025 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Debt Collector
Spire Recovery Solutions
12.2023 - 02.2025
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Medical Secretary
ARcare Medical Clinic
04.2022 - 07.2022
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
Education
Diploma -
Western High School
Anaheim, CA05.2019
Skills
- Call center operations
- Customer communication
- Team development
- Problem-solving skills
- Call quality
- Professional phone voice
- Calm under pressure
- Always on time
Timeline
Call Center Agent
All My Sons Moving & Storage of El Paso
02.2025 - Current
Debt Collector
Spire Recovery Solutions
12.2023 - 02.2025
Medical Secretary
ARcare Medical Clinic
04.2022 - 07.2022
Diploma -
Western High School
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