Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Alyssa Rippee

Alyssa Rippee

Roswell,GA

Summary

Dynamic and customer-focused professional with extensive experience at Cracker Barrel Restaurant, excelling in problem-solving and communication. Proven track record of enhancing guest satisfaction through attentive service and effective teamwork. Skilled in cash handling and upselling, consistently achieving sales targets while fostering a welcoming environment.

Overview

2024
2024
years of professional experience

Work History

Cashier

McDonald's Restaurant
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Sandwich Artist

SUBWAY®Restaurants
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

Cashier

Taco Bell
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Delivery

DoorDash
  • Drop off customer food
  • Listen to their needs

Dance Teacher's Assistant

Dance Studio
  • Assisted students with mastering dance routines.
  • Help get the student ready.
  • Enhanced overall experience and environment.
  • Assisted dance teacher during classes without students.

Server

Cracker Barrel Restaurant
06.2023 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

Cosmetology License - Hair

Paul Mitchell
Georgia
10.2024

Diploma -

Roosevelt High School
St Louis, MO
05.2023

Skills

    Listening very well

    Helping other

    Solving problems

    Good communication skills

Timeline

Server

Cracker Barrel Restaurant
06.2023 - 08.2023

Cashier

McDonald's Restaurant

Sandwich Artist

SUBWAY®Restaurants

Cashier

Taco Bell

Delivery

DoorDash

Dance Teacher's Assistant

Dance Studio

Cosmetology License - Hair

Paul Mitchell

Diploma -

Roosevelt High School

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