Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alyssa Rivera

Phoenix,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Member Experience Specialist II

A3 Smart Home
01.2020 - Current
  • Member experience specialist assisting with inbound calls for billing, tech support, service tickets, agreement review, balance of contract and cancellations
  • Senior representative, assisted with escalated calls, special projects , and training new hires
  • Dealer Services specialist scheduling installations and repair services outside of Club territory. Assisted with billing; review invoicing, billing and processing tickets.
  • Gates & Access specialist assisting communities with gates and access device programming, and scheduling technicians for repairs and installations

Member Experience Specialist

Guardian Protection Services
03.2015 - 12.2019
  • Bilingual customer service specialist providing excellent customer service to customers with home security systems Including, Troubleshooting, billing, schedule service calls, offer new products for customers upgrading their systems, and educate on product features.
  • Assisted with retention efforts to reduce customer attrition.
  • Assisted with training new hires, and escalated calls.

Customer Service Representative

Customer Link
01.2013 - 03.2015
  • Assisted customers with their gas energy needs such as set up of new accounts, disconnection requests, reconnection, and payment arrangements.
  • Handled Spanish supervisor calls, call routing to departments,
  • Peer training, and coaching call shadowing.

Receptionist

Baby's First Ultrasound
05.2013 - 12.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.

Customer Service Representative

Wells-Fargo
07.2012 - 12.2012
  • Provided excellent customer service regarding credit card questions such as balance, transactions, fraud claims.
  • Upsold customers ona variety of bank products to best suit their needs while achieving monthly goals.

Collections Agent

ER Solutions
06.2009 - 12.2012
  • Collection efforts on delinquent home equity accounts while utilizing skip tracing, YOM, Shaw and HOGAN.
  • Assisted with approval process for home modification loans.
  • Assisted customers with payment processing and new hire training.

Education

High School Diploma -

Maryvale High School
Phoenix

Skills

  • Fluent in English and Spanish
  • Verbal Communication
  • Organization
  • Recordkeeping
  • Research
  • Data Entry
  • [Equipment] operation
  • Analytical and Critical Thinking
  • Excellent Communication
  • Microsoft Word
  • MS Office
  • Active Listening
  • Self-Directed
  • Teamwork and Collaboration
  • Good Telephone Etiquette
  • Project Planning

Languages

Spanish
Full Professional

Timeline

Member Experience Specialist II

A3 Smart Home
01.2020 - Current

Member Experience Specialist

Guardian Protection Services
03.2015 - 12.2019

Receptionist

Baby's First Ultrasound
05.2013 - 12.2013

Customer Service Representative

Customer Link
01.2013 - 03.2015

Customer Service Representative

Wells-Fargo
07.2012 - 12.2012

Collections Agent

ER Solutions
06.2009 - 12.2012

High School Diploma -

Maryvale High School

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Alyssa Rivera