Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
Receptionist
Alyssa Rivera

Alyssa Rivera

Bayonne,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

General Manager

Honeygrow
Old Bridge, NJ
05.2024 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Assistant General Manager

Honeygrow
03.2023 - 05.2024
  • Mentored and motivated team members to achieve challenging business goals.
  • Assisted in recruiting, hiring and training of team members.
  • Enhanced communication among team members through regular meetings, promoting open dialogue about challenges and opportunities for improvement.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Resolved problems promptly to elevate customer approval.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

General Manager

Ani Ramen
02.2016 - 03.2023
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Completed bi-weekly payroll and coordinated resolution of payroll discrepancies.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Managed large quantities of incoming calls, emails and mail per day.

Front Desk Receptionist/Lash Consultant

Amazing Lash Studio
Hoboken, NJ
01.2019 - 04.2019
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Collected payments, processed transactions and updated relevant records.

Supervisor

CUPS Frozen Yogurt
Bayonne, NJ
05.2014 - 01.2015
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.

Physical Therapist Aide

Palisade Physical Therapy
Jersey City, NJ
05.2013 - 09.2013
  • Enhanced patient recovery by supporting physical therapists in providing therapeutic exercises and treatments.
  • Ensured patient safety during therapy sessions, effectively monitoring their progress and adjusting support as needed.
  • Improved overall clinic efficiency by maintaining organized therapy spaces and equipment inventory.
  • Fostered positive relationships with patients by actively listening to concerns, offering encouragement, and providing ongoing education on their condition.
  • Offered expert mobility assistance with physical support, wheelchairs, and other strategies.
  • Cleaned and organized work area and disinfected equipment after treatment.

Education

Bachelor of Arts - Psychology

Kean University
Union, NJ
05.2018

Skills

  • Payroll Computation
  • Labor Cost Controls
  • Staff Training
  • Employee Scheduling
  • Event Management
  • Inventory Control
  • Administrative Skills
  • Time Management
  • Servsafe Certified
  • Toast POS proficiency
  • Restaurant365 proficiency

Accomplishments

  • Employee of the Month - Jan 2018
  • Manager of the Month - Feb 2020
  • Managed several stores that exceeded company expectations in every category during the fourth quarter.
  • Supervised team of 28 staff members.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

  • Servsafe Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"Great leaders believe they work for their team, average leaders believe their team works for them."
Alexander Den Heijer

Timeline

General Manager

Honeygrow
05.2024 - Current

Assistant General Manager

Honeygrow
03.2023 - 05.2024

Front Desk Receptionist/Lash Consultant

Amazing Lash Studio
01.2019 - 04.2019

General Manager

Ani Ramen
02.2016 - 03.2023

Supervisor

CUPS Frozen Yogurt
05.2014 - 01.2015

Physical Therapist Aide

Palisade Physical Therapy
05.2013 - 09.2013

Bachelor of Arts - Psychology

Kean University

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Alyssa Rivera