Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alyssa Rivera

Orlando,FL

Summary

Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, knowledgeability, and strong organizational skills, ensuring seamless team operations and achievement of goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Lead - ACA Broker Services

HealthPlanOne
11.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork and open communication.
  • Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.

ACA Broker Service Representative

HealthPlanOne
05.2023 - 11.2024
  • Provided ongoing training to junior staff members, fostering an environment of continuous learning and professional growth.
  • Collaborated with internal teams to resolve complex issues, resulting in increased client retention rates.
  • Utilized CRM software efficiently to manage client information databases whilst maintaining accuracy.
  • Conducted research to answer questions and handle issues using multiple systems and resources.

Medicare Customer Service Representative

HealthPlanOne
09.2021 - 05.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
  • Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
  • Supported department goals by consistently meeting or exceeding established metrics related to call quality, timeliness, and accuracy.
  • Established trust among customers by demonstrating empathy during challenging situations, providing reassurance, and offering expert guidance on available resources.

Education

Bachelor of Arts - Health Care Management

Rollins College
Winter Park, FL

High School Diploma -

Cypress Creek High School
Orlando

Skills

  • Flexible schedule
  • Excellent overall communication
  • Customer focus
  • Performance improvement
  • Deadline management
  • Employee training
  • Strategic planning
  • Project management
  • Teamwork and collaboration
  • Complex Problem-solving

Certification

  • Word
  • Powerpoint
  • Excel
  • Photoshop

Timeline

Team Lead - ACA Broker Services

HealthPlanOne
11.2024 - Current

ACA Broker Service Representative

HealthPlanOne
05.2023 - 11.2024

Medicare Customer Service Representative

HealthPlanOne
09.2021 - 05.2023

Bachelor of Arts - Health Care Management

Rollins College

High School Diploma -

Cypress Creek High School

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Alyssa Rivera