Alyssa Roberts

Promotion from Business Development Representative Position.

• Assisted customers with onboarding and product set up to foster successful adoption and usage.
• Created customer support strategies to increase customer retention.
• Monitored customer progress and addressed customer inquiries with timely and accurate updates.
• Conducted periodic user training sessions to support customer understanding and product feature utilization.
• Project Management: Team lead in managing feature adoption campaigns that are driven by customer usage data.
• Data Analysis: Conducted technology usage data analysis to identify growth opportunities as it pertains to technology feature adoption. In addition, data analysis was also conducted to identify product gaps that were, in turn, in communicated to the product/engineering teams.
• Operations/Management Tools: Gainsight, Atlassian, Jira, Confluence, Salesforce, Zoom, Google Meet, Google Suite
• Customer Management: Managed 20 plus accounts, maintained an NPS score of over 20, and implemented scalability processes to continually increase bandwidth.

• Lead Generation: Implemented strategies that increased lead generation from 5 average qualified leads per month to 15 average qualified leads per month
• Brand Recognition: Participated in identifying best GTM strategies an market identity
• Quota: Consistently met quota goals and deadlines in regards to qualified leads, pipeline quota, and closed/won deals
• Project Management: Researched, presented, and implemented campaign and marketing strategies to target new business
• In addition, I was responsible for managing the contracting process from initial prospective outreach through contract execution
• Internal Management: Managed calendars and all scheduling needs for
• Business Development prospect calls, and for Account Executives’ client calls
• Operations/Management Tools: Atlassan, Jira, Confluence, Salesforce,
• Hubspot, Zoominfo, Zoom, Google Meet, Google Suite

• Built relationships and communicated with parents to provide best learning environment for children.
• Monitored student progress and adjusted instruction to meet individual needs.
• Utilized innovative teaching strategies to effectively engage students in learning.
• Collaborated with colleagues to develop and revise the curriculum, enhancing the learning experience.
• Personal Development: Achieved growth of 2.5 points on the TEAM Evaluation Rubric throughout the 2020-2021 school year
• Collaborated with administrators to develop school-wide initiatives to promote academic excellence.

I was also a member of the school district's Customer Experience Team and Marketing Team. The below skills acquired pertain to those roles specifically.

• Customer Management/Satisfaction: Managed 120 customers ensuring needs were met, transparency was offered, growth was achieved, and contract renewals were executed
• Marketing: Drove brand awareness and recognition to drive school body (customer) growth.

• Acquired
• Project Management Assistant, Assisted lead architects, contractors, and interior designers in project timeline, vendor management, installation, accounts receivables, accounts payables, and project execution.

• Worked with classroom teacher to learn about current standards and best practices.
• Facilitated small group activities and one-on-one instruction to meet individual student needs.
• Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
• Cultivated positive relationships with administration, teaching staff, and students.

• Skills Taught: Reading Intervention (grades 4-8) and Math Intervention (grades 4-8).
• Followed lesson plans designed by absent teachers.
• Enforced school and class rules to maintain order in the classroom.
• Implemented classroom management techniques to maintain positive learning environment.