Deborah Richmond
Melbourne,FL
Summary
Experience
Contact
Computer Skills
Hi, I'm Deborah L.
Richmond.
A passionate professional with 15 years of experience in the
hospitality industry
Skilled at managing conflict and developing creative solutions for
problems in a timely and effective manner
Confident, articulate communicator with keen negotiation skills to
ensure agreed upon outcome is beneficial for all parties
Proven organizational and multitasking skills and an enthusiastic
personality to help create a comfortable, efficient, and lively work
environment
Dedicated to upholding a superior level of integrity, professionalism,
and ethical behavior
Accomplished hospitality professional bringing proven expertise in
sales, marketing, and operations
Manages activities with a good understanding of current needs and
future targets
Hardworking and reliable focused on going above and beyond to
support the team and serve customers. Motivated to continue to
learn and grow as a hospitality professional.
Overview
12
12
years of professional experience
Work History
NOTE
TRAVEL PLANNER, Marriott Vacation Club
Orlando, Florida
09.2012 - 07.2013
- Introduced and promoted the Marriott Vacation Club brand to sell heavily discounted "vacation timeshare preview packages" over the phone.
- Familiarized callers about Marriott Vacation Club destinations, resort facilities, and services.
- Clearly explained the requirements for purchasing a preview package and attending a timeshare sales presentation.
- Checked the availability of accommodations and dates, suggesting alternatives when the first choice was not available.
- Promoted accommodation upgrades and extra nights to drive additional revenue., To explain my lack of recent employment, it was necessary for me to take a long sabbatical to help care for an elderly parent, who has recently passed away.
- Booked reservations by phone, email or in person using RezOvation.
- Entered guest information into the reservation system, charging deposits, and sending out confirmations.
- Greeted and checked in guests ensuring they were correctly charged for their stay and answered any questions about the Inn and the area attractions.
- Planned and prepared a buffet breakfast daily for guests (8-35 pp), in addition to afternoon tea, and served as the pm Bartender.
- Responded to all guest inquiries and issues with TVs, computers, air conditioning, and general electronics troubleshooting; called professionals to assist as needed, ( plumbers, air conditioning repair, etc).
- Managed housekeeping staff and gardeners.
- Update and maintain marketing strategies.
- Built strong relationships with guests and vendors to ensure return service and strong reputation.
- Created packages for specific dates to help assure the occupancy remains strong.
EBORA
INNKEEPER, House Country Inn
Lumberville, PA
05.2008 - 10.2010
- Managed all facets of running a 23-room Inn in Lumberville, (New Hope), Pennsylvania.
CORPORATE SALES MANAGER
The Majestic Hotel /The Mansion Inn
New Hope, NY, PA, NJ
03.2007 - 10.2008
- Sister properties) Developed sales plans and strategies to meet or exceed established revenue and room night goals Prospect for new business through sales calls, solicitation, networking and cold-calling Responded to all sales inquiries; performed site inspections and entertained clients; prepared proposals; negotiated rates; prepared contracts and serviced accounts Worked with various departments to ensure the requested services are provided to guests Designed and delivered marketing programs and campaigns, including preparation of weekly newspaper advertising for restaurants in both hotels.
DIRECTOR OF SALES
Holiday Inn
New York, New York
09.2001 - 01.2003
- Developed and implemented annual sales and marketing plan with defined action plans to ensure revenue goals were achieved Managed all market segments to assure maximization of revenue Created seasonal promotions to help fill slower periods.
- Assisted the Revenue Manager with forecasting and internet pricing strategies Repositioned marketing and sales plans as needed in response to changes in the market due to 9/11 Maintained regular contact with existing accounts, while Education continually researching and soliciting new accounts and feasible markets Conducted weekly sales meetings to review productivity reports; tentative and definite contracts - group and transient; status of room blocks and cut-off dates; and any situations or problems the sales team members would like to discuss with the group as a whole Recruited and hired new sales associates by assessing their enthusiasm, persistence, communication, selling, and closing skills Built sales strategies to support the corporate vision and plans for growth Evaluated efforts by sales teams and assisted in improving sales by implementing new planning strategies Assisted in training new sales consultants, including methods for building and managing the sales pipeline.
- Handled escalated customer issues on behalf of the sales team to recapture customer loyalty and maintain the sale.
- Planned and executed successful sales promotions to drive revenue growth.
- Evaluated market and regional trends to identify and capitalize on new opportunities Developed new accounts skillfully and penetrated new territories by following sales strategy based on an in-depth understanding of current market conditions, opportunities, and competitor threats Collaborated well with team members to carry out daily assignments and achieve team targets Reviewed activities regularly to identify opportunities for improvement Maintained expert knowledge of market conditions, and trends.
Reservation Systems
- Delphi and Opera Knowledgeable in certain PMS, CRS, global distribution systems and third-party travel sites.
Education
TRAVEL AND MEETING PLANNING CERTIFICATE PROGRAM - undefined
Broward Community College
Florida CAM Certification Course, Leesburg, FL International Tour Manager Course , Minneapolis, MN - undefined
Katharine Gibbs College
Skills
- Typing - 70 wpm accurately
- Microsoft Outlook, Word &
- Excel, various Central
- Advertising
- Closing
- Cold-calling
- Contracts
- Clients
- Delphi
- Electronics
- First choice
- Forecasting
- Managing
- Marketing strategies
- Marketing plan
- Marketing
- Market
- MEETING PLANNING
- Meetings
- Excel
- Microsoft Outlook
- Pp
- Word
- Networking
- Newspaper
- Pricing
- Proposals
- Purchasing
- Researching
- Sales
- Selling
- Strategy
- Phone
- Troubleshooting
- Typing - 70 wpm
- Upgrades
- Vision
Timeline
NOTE
TRAVEL PLANNER, Marriott Vacation Club
09.2012 - 07.2013
EBORA
INNKEEPER, House Country Inn
05.2008 - 10.2010
CORPORATE SALES MANAGER
The Majestic Hotel /The Mansion Inn
03.2007 - 10.2008
DIRECTOR OF SALES
Holiday Inn
09.2001 - 01.2003
Reservation Systems
TRAVEL AND MEETING PLANNING CERTIFICATE PROGRAM - undefined
Broward Community College
Florida CAM Certification Course, Leesburg, FL International Tour Manager Course , Minneapolis, MN - undefined
Katharine Gibbs College
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