Alyssa Robledo
Convenience Store Clerk
San Antonio,TX
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
Convenience Store Representative
HEB Grocery Store
San Antonio, United States
01.2019 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Make sure work area is clean and well maintained as well as entirety of store inside and out.
- Warmly welcomed guests and answer any questions or concerns.
- Assist customers with fuel pumps, merchandise, etc.
- Facilitate over 20 phone calls per day in professional manner, providing answers when possible and transferring calls or taking messages when needed.
- Monitor and manage potential front-end shrink
- Used suggestive selling techniques to meet customer needs and help build sales.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Cashier
HEB
San Antonio, TX
12.2014 - 01.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned Business Center and General Merchandise roles and provided backup at key times.
Education
High School Diploma -
John F. Kennedy High School
San Antonio, TX06.2015
Skills
- Store Merchandising
- Staff Supervision
- Problem Solving
- Excellent Written and Verbal Communication
- Time Management
- Exceeding Customer Expectations
- Adaptable and Flexible
- Cash Management
- Excellent customer Service
- Team Development
- Building Customer Loyalty
- Store Policies and Procedures
- Teamwork Skills
- Sales and Promotions
- Merchandising and Display
Timeline
Convenience Store Representative
HEB Grocery Store
01.2019 - Current
Cashier
HEB
12.2014 - 01.2019
High School Diploma -
John F. Kennedy High School
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