Alyssa Rodriguez
Warner Robins,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Middle Georgia Orthopedics
05.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Answered incoming calls and scheduled appointments
- Taught patients and families to use at-home medical equipment.
Patient Service Representative
Advanced Medical Associates
07.2020 - 05.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Investigated insurance claims denials and appeals.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
Education
Associate of Applied Science - Dental Hygiene
Central Georgia Technical College
Macon, GA07.2025
Skills
- Risk Management Assessments
- Insurance Verification
- Recording Histories
- Patient Account Reviews
- Chart Pulling
- Directing Callers
- Customer Service
- Care Plan Recommendations
- Appointment Scheduling
- Educate Patients
- Family Medicine
- Reminder Calls and call transfers
- Demographics Information
Timeline
Patient Service Representative
Middle Georgia Orthopedics
05.2022 - Current
Patient Service Representative
Advanced Medical Associates
07.2020 - 05.2022
Associate of Applied Science - Dental Hygiene
Central Georgia Technical College
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