Alyssa Rodriguez
Montgomery,AL
Summary
Successful customer care executive with several years experience in call center environments. Quick learner talented at working under pressure and in stressful situations. Deals with internal and external customer support issues and makes insightful decisions. Highly driven Manager successful at implementing strategic approaches to drive profitability and sales.
Overview
6
6
years of professional experience
Work History
Account Specialist
American Water
Montgomery, AL
07.2023 - 08.2024
- Developed and maintained customer accounts by accurately recording customer information.
- Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
- Collaborated with other departments to resolve problems related to customer accounts.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
Customer Service Representative
Apple Kelly Connect
Montgomery, AL
10.2021 - 06.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Property Manager
Venture OUT RESORTS
PANAMA CITEY BEACH, FL
01.2019 - 08.2021
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
Education
High School Diploma -
Troup High School
Lagrange GAAssociate of Science -
West Georgia Technical College
La Grange, GASkills
- Issue Escalation
- Technical Support
- Troubleshooting
- Problem Resolution
- Sales expertise
- Time Management
- Microsoft Office expertise
- Effective Communication
- Strategic Planning
- Team Leadership
Timeline
Account Specialist
American Water
07.2023 - 08.2024
Customer Service Representative
Apple Kelly Connect
10.2021 - 06.2023
Property Manager
Venture OUT RESORTS
01.2019 - 08.2021
High School Diploma -
Troup High School
Associate of Science -
West Georgia Technical College
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