Alyssa Rodriguez
Corpus Christi,TX
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Builds relationships with customers and clients making them feel warm, welcome, and heard. Known for problem-solving abilities and creating positive experiences that increase customer loyalty. Ability to multitask and works well under stressful circumstance while maintaining an upbeat attitude. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Dillard's
Corpus Christi, TX
07.2023 - Current
- Organized displays to attract customers and promote sales
- Completed transactions in an efficient manner while providing excellent customer service
- Assisted customers with finding the right product for their needs
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts
- Demonstrated knowledge of store products and services
- Stocked shelves with merchandise according to company standards
- Offered suggestions for additional items that may be of interest to customers
- Promoted special offers and discounts to encourage additional purchases
- Handled customer complaints in a professional manner
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business
- Assisted in the preparation and execution of physical inventory counts
- Calculated pricing, applied discounts, and collected payments to process transactions
Sales Associate/Cashier
Junes Boutique / JB Designs & Tees
Corpus Christi, TX
04.2021 - Current
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution
- Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items
- Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty
- Maintained clean, orderly and well-stocked register area
- Processed customer purchases and returns via cash and credit card
- Kept store presentable with regular cleaning and organization
- Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers
- Counted cash at end of shift and prepared bank deposits
- Trained new team members in cash register operation, stock procedures and customer services
- Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks
- Asked detailed questions to determine appropriate items to fill customer needs
- Promoted specific items to drive sales and achieve add-on purchases
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues
- Maintained healthy professional relationships with coworkers, to maintain harmony in the workplace
- Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data
- Supported sales activities through promotional material and market research
- Created product promotion plans and marketing initiatives to increase brand awareness
Education
Completed coursework towards - Pre-Nursing And Buisiness
Texas A&M University
Corpus Christi, TXCompleted coursework towards - Certification in Phlebotomy Tech Certification
Del Mar College
Completed coursework towards - Certification in Medical Assistant Certification
Del Mar College
Completed coursework towards - Certification in Patient Care Tech Certification
Del Mar College
Completed coursework towards - Certification in EKG Tech Certification
Del Mar College
Skills
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Energy and Physical Stamina
- Item Ticketing and Pricing
- Ability to Lift 40 pounds
- Building Customer Relationships and Loyalty
- Product Knowledge
- Excellent Written and Verbal Communication
- Exceeding Customer Expectations
- Money Handling
- Sales goal achievement
- Merchandise Display
- Retail Sales
- Teamwork
- Phone Etiquette
- Professional Appearance
- Suggestive Selling
- Attention to detail
- Interpersonal relationships
- Phone inquiries
- Customer service and support
- Familiar with Microsoft office eager to learn more
- Time management skills
- Reliability and punctuality
- Fast at learning new skills
- Excellent negotiation skills
Timeline
Retail Sales Associate
Dillard's
07.2023 - Current
Sales Associate/Cashier
Junes Boutique / JB Designs & Tees
04.2021 - Current
Completed coursework towards - Pre-Nursing And Buisiness
Texas A&M University
Completed coursework towards - Certification in Phlebotomy Tech Certification
Del Mar College
Completed coursework towards - Certification in Medical Assistant Certification
Del Mar College
Completed coursework towards - Certification in Patient Care Tech Certification
Del Mar College
Completed coursework towards - Certification in EKG Tech Certification
Del Mar College