ALYSSA RODRIGUEZ
Tampa
Summary
Diligent receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
9
9
years of professional experience
Work History
Receptionist
Late Hours Urgent Care
02.2024 - Current
- Managed front desk operations, including customer inquires and appointment scheduling.
- Worked effectively in a fast-paced environment to prioritize tasks.
- Greeted and assisted visitors, ensuring a welcoming environment and professional first impression.
- Trained new reception staff on office protocols and customer service standards, fostering team development.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Coordinated with various departments to ensure seamless communication and efficient workflow across the organization.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Remote Answering Service Operator
BPE Inc
02.2023 - 02.2024
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Updated personnel directory to keep telephone extensions and employee information current.
- Operated multi-line phone systems to manage incoming calls efficiently.
- Collaborated with team members to streamline call handling processes, enhancing overall efficiency.
- Relayed and transcribed written and verbal messages to personnel.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
AfterSchool Counselor and Preschool Assistant Teacher
O2B Kids College
02.2017 - 02.2023
- Established trusting relationships with students and parents to nurture confidence in the school and everyday life.
- Implemented creative, hands-on educational activities that cater to diverse learning styles and interests of children.
- Assisted in providing a safe and secure environment for the children at all times.
- Maintained accurate reports of students' progress.
- Conducted assessments to evaluate student progress and adjust counseling approaches accordingly.
- Provided training for staff on effective counseling techniques and child development principles.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05.2019
Skills
- Customer Service and Communications
- Operating Telephones and Computer Software
- Documenting Correspondence
- Retail Sales
- Organization skills
- Time management
- Data entry
Timeline
Receptionist
Late Hours Urgent Care
02.2024 - Current
Remote Answering Service Operator
BPE Inc
02.2023 - 02.2024
AfterSchool Counselor and Preschool Assistant Teacher
O2B Kids College
02.2017 - 02.2023
High School Diploma -
Lake Brantley High School