Alyssa Rojas
Dallas,TX
Summary
Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
RPM
Dallas, Texas
02.2024 - Current
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Leasing Agent Assistant
BG Multifamily
Dallas, Texas
08.2023 - 01.2024
Leasing Agent
BG Multifamily Staffing
Dallas, Texas
08.2023 - 01.2024
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Processed applications by conducting background checks and verifying references.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Provided customer service to existing tenants by responding to inquiries promptly.
Leasing Consultant
TAM Residential
Austin, TX
03.2022 - 08.2022
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained accurate records of correspondence with and from tenants.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Escalated critical issues to property manager to deliver immediate resolution.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Checked rental eligibility by following company's verification process.
Leasing Consultant
United Apartment Group
Austin, TX
06.2021 - 01.2022
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Escalated critical issues to property manager to deliver immediate resolution.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Checked rental eligibility by following company's verification process.
Leasing Consultant
Churchillforge Properties
Austin, TX
12.2020 - 05.2021
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Escalated critical issues to property manager to deliver immediate resolution.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Conducted informative and personalized tours, resulting in new leases.
- Checked rental eligibility by following company's verification process.
- Used conflict resolution skills to quickly resolve issues among residents.
Server
Gloria's Latin Cuisine
Colleyville, TX
11.2018 - 08.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
Management Assistant
Wingstop Restaurant
Dallas, TX
- Implemented effective inventory control procedures and ordered items when stock was low.
- Communicated updates and requirements between internal team members and clients to keep parties informed of project progress.
- Produced and distributed memos, newsletters and other forms of communication.
- Handled responsibilities successfully upon [Type] manager's absence.
- Guided administrative and professional staff through computer and software problems.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
Skills
- Sales Techniques
- Clear Communication
- Model Property Preparation
- Background Checks
- Lease Renewals
- Creative Problem-Solving
- Property Marketing
- Lease Agreements
- Customer Service
- Background Check Process
- Leasing Terms and Specifications
- Common Sense Reasoning
- Community Policies
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Leasing Consultant
RPM
02.2024 - Current
Leasing Agent Assistant
BG Multifamily
08.2023 - 01.2024
Leasing Agent
BG Multifamily Staffing
08.2023 - 01.2024
Leasing Consultant
TAM Residential
03.2022 - 08.2022
Leasing Consultant
United Apartment Group
06.2021 - 01.2022
Leasing Consultant
Churchillforge Properties
12.2020 - 05.2021
Server
Gloria's Latin Cuisine
11.2018 - 08.2020
Management Assistant
Wingstop Restaurant