Alyssa Roland
Mesquite,TX
Summary
Dependable and highly motivated employee with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Service Coordinator
FSG Electric
Dallas, TX
09.2021 - Current
- Coordinated service schedules and appointments with clients.
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
- Researched, identified and resolved customer complaints in a timely manner.
- Provided support to field technicians during service visits when necessary.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Reviewed invoices for accuracy prior to submission for payment processing.
Dispatcher
Alliance Geotechnical Group
Dallas, TX
03.2019 - 09.2021
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Participated in team meetings discussing changes in procedures or processes.
Customer Service Manager
Hobby Lobby
Rockwall, TX
07.2018 - 05.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Education
High School Diploma -
Bangs High School
Bangs, TX05-2014
Skills
- Ongoing client support
- Accurate Recordkeeping
- Resource Utilization
- Team Leadership
- Detail orientation
- Telephone communication
- Task Prioritization
- Reliability
- Multitasking
- Teamwork and Collaboration
- Adaptability
- Time Management
- Adaptability and Flexibility
References
References available upon request.
Timeline
Service Coordinator
FSG Electric
09.2021 - Current
Dispatcher
Alliance Geotechnical Group
03.2019 - 09.2021
Customer Service Manager
Hobby Lobby
07.2018 - 05.2019
High School Diploma -
Bangs High School