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Alyssa Romero
Crosby
Work Preference
Summary
Dedicated professional with experience in insurance verification and medical coding. Known for strong problem-solving skills and ability to manage accounts receivable, leading to reduced aging and improved cash flow. Eager to contribute to efficient billing processes.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Billing Specialist
SHBC
Houston
11.2023 - Current
- Managed accounts receivable, following up on insurance claims for commercial, government, and workers' compensation.
- Contacted insurance companies to clarify claim status and resolve reimbursement and payment discrepancies.
- Investigated denied and rejected claims, coordinating appeals and corrections to expedite resolution.
- Collaborated with internal departments to resolve billing issues and reduce AR aging.
- Processed correspondence related to explanation of benefits (EOBs) and medical record requests.
Customer Service Representative
Gryphon Healthcare
Houston
03.2019 - 09.2023
- Adjusted bills and processed refunds to effectively resolve customers' service and billing complaints.
- Informed customers about billing procedures, processed payments, and set up payment options to facilitate smoother transactions.
- Collaborated with multiple departments to resolve complex billing and payment issues, ensuring customer satisfaction.
- Verified insurance information and explained coverage and payment responsibilities.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
North Shore Senior High School
Houston, TX05-2007
Skills
- Claims processing
- Billing reconciliation
- Aging receivables management
- Claims management
- Insurance verification
- Claims auditing
- Customer relationship management
Certification
- Medical Billing and Coding
Timeline
Billing Specialist
SHBC
11.2023 - Current
Customer Service Representative
Gryphon Healthcare
03.2019 - 09.2023
High School Diploma -
North Shore Senior High School