Alyssa Rottler
Cement City
Summary
Experienced Owner/Operator of 3+ years in the cleaning industry and business management. Seasoned caregiver in the assisted living community. Business savvy. Client communication and relationship building with my clients is always my top priority! Strong team player.
Overview
7
7
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Owner/Operator
Busy Bubbles Cleaning Services
Cement City
03.2022 - Current
- Professional cleaning services of residential and commercial accounts.
- Payroll
- In charge of incoming and outgoing invoices
- Employee management
- Engaging daily with clients
- Daily marketing for new clientele
- Overseeing all accounts
- Trained and supervised cleaning staff on best practices and safety procedures.
- Developed cleaning schedules to ensure timely service delivery across clients.
- Maintained inventory of cleaning supplies and equipment for efficient operations.
- Coordinated client communications to address inquiries and service requests promptly.
- Resolved customer complaints and ensured satisfaction with services rendered.
Direct Care Worker
Trinity health hospital of Chelsea
Chelsea
11.2021 - 03.2022
- Monitored patient health and reported changes to nursing staff.
- Documented patient progress and maintained accurate care records.
- Provided emotional support and companionship to patients and families.
- Trained new staff on essential direct care procedures and protocols.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Responded promptly to emergency situations using sound judgment techniques.
- Maintained accurate records of all services provided to clients.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Monitored client progress and reported changes in behavior or physical condition to supervisor.
- Organized paperwork related to case notes, assessment forms and discharge summaries.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Recorded patient information in EPIC
Resident Care Aide
Silver maples of Chelsea
Chelsea
11.2018 - 03.2022
- Assisted residents with daily living activities and personal care needs.
- Provided emotional support and companionship to enhance resident well-being.
- Monitored resident health status and reported changes to nursing staff.
- Collaborated with team members to ensure quality patient care and safety.
- Documented resident care activities accurately in electronic health records.
- Assisted in recreational activities to promote social engagement among residents.
- Assisted residents with activities of daily living, such as bathing, grooming and dressing.
- Observed and documented changes in resident behavior.
- Ensured that all resident care is provided according to established policies and procedures.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted residents with daily living activities as designated in care plans.
- Monitored vital signs and reported changes to the supervisor or nurse.
- Provided close monitoring and observation of at-risk patients.
- Administered medications under the direction of a registered nurse or physician.
- Assisted in transferring residents from beds to wheelchairs and other adaptive equipment as needed.
- Assisted with ambulation using gait belts, canes or walkers as necessary.
- Participated in staff meetings and provided input on resident care plans.
- Provided companionship and emotional support to residents.
- Aided residents with ambulation and use of walkers, canes and wheelchairs.
- Facilitated communication between family members and healthcare professionals regarding resident progress and needs.
- Initiated interventions as directed by nursing staff during emergency situations.
- Attended educational programs related to resident care as assigned by supervisor.
- Answered call bells promptly, communicated needs and concerns of residents to appropriate personnel in a timely manner.
- Recorded patient conditions and vital signs before and after medical operations.
- Monitored infection control procedures to verify facility-wide health and safety.
- Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
- Organized games and other activities to engage clients and offer mental stimulation.
- Encouraged socialization among residents through group activities, events, outings when applicable.
- Provided nutritional support by assisting with meal preparation and feeding when required.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Responded promptly to requests from residents for assistance with activities of daily living.
- Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
- Maintained cleanliness and organization in resident living areas.
Education
Northwest High School
Jackson, MISkills
- Payroll administration
- Cleaning protocols
- Employee training
- Invoice processing
- Customer relationship management
- Client communication
- Time management
- Staff supervision
- Problem solving
- Team building
- Conflict resolution
- Business operations management
- Documentation and reporting
- Hiring
- Operations oversight
- Business planning
- Recruiting and hiring
- Critical thinking
Certification
- CPR certified
- First aide
- EPIC training
Affiliations
- Gardening
- Baking
- Cooking
- Golfing
- Fishing
References
References available upon request.
Timeline
Owner/Operator
Busy Bubbles Cleaning Services
03.2022 - Current
Direct Care Worker
Trinity health hospital of Chelsea
11.2021 - 03.2022
Resident Care Aide
Silver maples of Chelsea
11.2018 - 03.2022
Northwest High School