ALYSSA ROUSSEY
Newport,MI
Summary
History of contributing to 10 years court efficiency through skilled clerical support. Well-versed in collecting, obtaining, organizing data; producing and constructing information along with correspondence. Excellent organizational, multitasking, and conflict management skills.
Overview
13
13
years of professional experience
Work History
Deputy Court Clerk
35TH DISTRICT COURT
05.2014 - Current
- Prepares amended orders and final dispositions/modifications in LEIN once defendant is discharged/dismissed
- Modify conditional bonds
- Request police reports if necessary
- Process traffic/criminal/civil mail, files, receipts, etc
- Process new cases for General Civil, Small Claims, and Landlord Tenant
- All filing (closed cases, treatment letters, faxes, removal of CHS and LEIN paperwork, etc.)
- Enter/cancel bench warrants
- Run record checks on FBI requests
- Military and outside agency record checks
- Serves as the point of contact for the 5 police departments in our jurisdiction
- Experience ranging from probation, video arraignment, civil lawsuit, and entering warrants.
Customer Service Support
ELECTRO-MATIC PRODUCTS
06.2013 - 04.2014
- Answer and direct customer phone calls to appropriate person
- Sort outgoing mail and also incoming mail to appropriate person
- Stamp and date checks and send out invoices to customers
- File all purchase orders by date and company into the correct place for easy access to refer back to when needed
- Place quotes for customers that are looking for pricing and availability on part numbers for various manufacturers
- Greet and welcome all customers that walk through the door and provide them with direction and assistance to their needs.
Certified Loss Prevention Associate
SEARS
09.2012 - 02.2013
- Proactively work to prevent internal and external theft from the company by interacting with associates, managers and customers, remaining observant of suspicious behavior, and informing employees about anti-theft preventative measures
- Apprehend and detail suspects; contact local law enforcement officers for criminal arrest; prepare and process detailed incident reports for store management and law enforcement officials
- Secure all store entrances and exits at opening/closing to provide a safe, secure environment for staff and shoppers; keep open lines of communication with staff and customers for any assistance
- Address and report incidents in the store such as accidents or injuries.
Sales Associate
GAME DAY DETROIT
12.2011 - 09.2012
- Assisted customers with merchandise selections and employed up-selling and suggestive selling techniques to drive sales and meet store goals
- Processed cash, credit, debit and gift card transactions; collected payments and balanced cash drawer
- Monitored the sales floor and fitting rooms, keeping areas neat and organized to prevent shrinkage through damage and theft
- Stocked/re-stocked merchandise and helped to create merchandise displays.
Education
SCHOOLCRAFT COLLEGE
Livonia, MI01.2016
Bachelor of Science-Criminal Justice - undefined
FERRIS STATE UNIVERSITY
Garden City, MI01.2016
undefined
NORTHVILLE HIGH SCHOOL
Northville, MI01.2010
Skills
- Data entry proficiency
- Collecting and obtaining data
- Recordkeeping skills
- Strong Organization
- Document Preparation
- Case file preparation
- Manage and maintain data base records
- Knowledge of Microsoft word and Excel spreadsheet
- Proofreading information from records
Relatedskillsandexperience
- Complete incident reports using Wazagua software, entering demographic and an objective, detailed narrative; distribute copies of the report to the appropriate legal/medical authorities, store management, and the corporate insurance carrier for review. Organize and file reports and follow-up documents.
- Assist customers by telephone and in person with questions and concerns ranging from traffic/criminal to civil lawsuits; respond by showing a sincere interest in helping resolve the issue and following up with each person to ensure customer satisfaction.
- LEIN certified; familiar with running driving records and criminal histories
Qualifications Summary
Greeting customers, answering and directing telephone calls, completing/processing reports and paperwork, word processing, and cash handling. Excellent interpersonal communication with all levels of staff and management - demonstrates a polished, professional image., Serve as initial point of contact for customers; address customer questions and concerns and educate customers about the features and benefits of products/services. Responds calmly in escalating situations - employs active listening techniques and verbal feedback for clarity, Microsoft Word and PowerPoint; some Excel. Proprietary industry software programs. Excellent keyboarding skills., Strong organization abilities. Culturally sensitive and patient. Dependable, works well in busy/deadline sensitive environments; successfully prioritizes assignments.
Timeline
Deputy Court Clerk
35TH DISTRICT COURT
05.2014 - Current
Customer Service Support
ELECTRO-MATIC PRODUCTS
06.2013 - 04.2014
Certified Loss Prevention Associate
SEARS
09.2012 - 02.2013
Sales Associate
GAME DAY DETROIT
12.2011 - 09.2012
SCHOOLCRAFT COLLEGE
Bachelor of Science-Criminal Justice - undefined
FERRIS STATE UNIVERSITY
undefined
NORTHVILLE HIGH SCHOOL
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