Alyssa Roy
Port Arthur
Summary
Organized and dependable candidate with excellent time management and problem-solving skills. Equipped with vast customer service skills, a willingness to learn, and excellent communication skills. Ready to contribute to team success and achieve positive results.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Yuka Sushi
04.2023 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained and mentored new staff on menu knowledge and service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Barista
Target
12.2022 - Current
- Recommended products based on solid understanding of individual customer needs and preferences.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Server
Texas Roadhouse
06.2022 - 04.2023
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Barista/Shift Supervisor
Starbucks
06.2021 - 06.2022
- Responded to and resolved customer questions and concerns.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed store opening and closing procedures and balanced tills.
Hostess
Texas Roadhouse
07.2020 - 06.2021
- Delivered pick-up and curbside orders to guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High school diploma -
Hamshire-Fannett High School
Hamshire, TXAssociate of Science - Surgical Technology
Lamar State College Port Arthur
Port Arthur, TX08-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Team collaboration
- Great time management
- Strong computer skills
- Attention to detail
Timeline
Server/Bartender
Yuka Sushi
04.2023 - Current
Barista
Target
12.2022 - Current
Server
Texas Roadhouse
06.2022 - 04.2023
Barista/Shift Supervisor
Starbucks
06.2021 - 06.2022
Hostess
Texas Roadhouse
07.2020 - 06.2021
High school diploma -
Hamshire-Fannett High School
Associate of Science - Surgical Technology
Lamar State College Port Arthur